JAMIE MCGREW
Fairhope,Alabama
Summary
Customer-facing sales professional known for building trust quickly and turning conversations into lasting client relationships. Consistently exceed sales targets while maintaining a 100% customer satisfaction rating in a fast-paced telecom environment. Skilled at uncovering customer needs, positioning effective solutions, and strengthening long-term client loyalty. Recognized for strong performance metrics, collaborative team support, and a proactive approach to taking on greater responsibility and professional growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales & Client Engagement Specialist
Alorica
01.2020 - Current
- Key Achievements
- Exceeded quarterly sales goals by more than 100%
- Maintained a 100% customer satisfaction rating
- Selected to participate in feedback groups supporting systems development and process improvements
- Recognized for consistently exceeding customer expectations and strengthening client relationships
- Responsibilities
- Build rapport quickly with customers and guide conversations through consultative discovery
- Identify opportunities for device upgrades, service enhancements, and promotional offers
- Position products and services in ways that align with customer needs and long-term account value
- Navigate pricing discussions, objections, and retention scenarios with confidence
- Support team performance by assisting new hires and peers in strengthening sales conversations
- Develop post-sale communication to ensure successful activation and customer follow-through
Education
Bachelor of Science - Environmental Science, Project Management
Southern New Hampshire University
06-2026
Skills
- Consultative Sales
- Relationship Development
- Revenue Growth & Quota Achievement
- Customer Retention & Negotiation
- Product & Promotion Strategy
- Customer Engagement
- Peer Coaching & Team Support
- Customer Experience Excellence
- Customer education
Accomplishments
• Exceeded quarterly sales goals by more than 100%
• Maintained a 100% customer satisfaction rating
• Selected to participate in feedback groups supporting systems development and process improvements
• Recognized for consistently exceeding customer expectations and strengthening client relationships
Certification
- 200-Hour Certified Yoga Teacher (CYT)
- National Honor Society
Timeline
Sales & Client Engagement Specialist
Alorica
01.2020 - Current
Bachelor of Science - Environmental Science, Project Management
Southern New Hampshire University