Jamie McKinney
Hokes Bluff,AL
Summary
Dynamic and results-driven professional with a strong customer service focus, honed at Team One CDJR. Proven ability to enhance client satisfaction through effective service planning and staff training. Skilled in multitasking and organization, consistently achieving high customer ratings while fostering long-term relationships and loyalty.
Overview
14
14
years of professional experience
Work History
Assistant Service Manager
Team One CDJR
03.2019 - 09.2025
- Collaborated with team members to resolve customer inquiries and issues promptly.
- Documented service transactions accurately in management software systems.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Developed written plans and obtained customer consent to proceed.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
Tire Inspector
Goodyear Tire & Rubber
01.2016 - 03.2019
- Conducted thorough inspections of tire quality, identifying defects and ensuring compliance with safety standards.
- Improved tire safety by thoroughly inspecting and identifying defects in various tire models.
- Upheld strict safety standards throughout the inspection process, minimizing workplace accidents and injuries.
- Demonstrated excellent attention to detail by catching even minor discrepancies, contributing to the overall reduction of defective products reaching consumers.
Service Advisor
Team One CDJR
04.2014 - 12.2015
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Managed service appointments, ensuring efficient scheduling and workflow coordination.
- Diagnosed vehicle issues through effective communication with clients on symptoms and concerns.
- Collaborated with technicians to provide accurate repair estimates and timeframes.
- Developed strong relationships with customers, fostering trust and repeat business.
- Trained junior advisors on best practices for customer interactions and service processes.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained up-to-date knowledge of product and service changes.
Service Advisor
Kia Store Of Rainbow City
06.2011 - 04.2014
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Lely High School
Naples, FL05-1997
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Positive attitude
- Reliable and responsible
- Multitasking and organization
- Trustworthy and honest
- Estimating and quoting
Timeline
Assistant Service Manager
Team One CDJR
03.2019 - 09.2025
Tire Inspector
Goodyear Tire & Rubber
01.2016 - 03.2019
Service Advisor
Team One CDJR
04.2014 - 12.2015
Service Advisor
Kia Store Of Rainbow City
06.2011 - 04.2014
High School Diploma -
Lely High School
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