Summary
Overview
Work History
Education
Skills
Timeline
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Jamie McKinney

Hokes Bluff,AL

Summary

Dynamic and results-driven professional with a proven track record at CDJR of Gadsden, excelling in customer service and team leadership. Skilled in service planning and problem-solving, I enhanced customer satisfaction and loyalty through effective communication and tailored maintenance solutions, achieving high customer ratings and repeat business.

Experienced with overseeing service operations to ensure optimal customer satisfaction. Utilizes strong problem-solving abilities to address and resolve issues promptly. Track record of fostering team collaboration and maintaining seamless workflows.

Overview

11
11
years of professional experience

Work History

Assistant Service Manager

Team One CDJR of Gadsden
03.2019 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Coordinated schedules and assigned work orders to maximize productivity within the service department.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Followed up with customers during and after installations to verify satisfaction.
  • Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
  • Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
  • Developed written plans and obtained customer consent to proceed.

Green Tire Inspect

Goodyear Tire & Rubber
01.2016 - 03.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Service Advisor

CDJR of Gadsden
04.2014 - 12.2015
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Lely High School
Naples, FL
06-1997

Skills

  • Customer service focus
  • Staff training and development
  • Service planning
  • Schedule coordination
  • Strong leadership
  • Positive attitude
  • Customer service
  • Problem-solving
  • Reliable and responsible
  • Multitasking and organization
  • Workplace safety
  • Team leadership
  • Trustworthy and honest
  • Verbal and written communication
  • Outgoing and energetic
  • Flexible schedule
  • Estimating and quoting
  • Service and parts teams management
  • Preventive Maintenance
  • Mechanical diagnostics
  • Service scheduling
  • Supply ordering
  • Upselling
  • KPI monitoring
  • Service documentation
  • Cost estimates
  • Service order flow
  • Service delivery optimization

Timeline

Assistant Service Manager

Team One CDJR of Gadsden
03.2019 - Current

Green Tire Inspect

Goodyear Tire & Rubber
01.2016 - 03.2019

Service Advisor

CDJR of Gadsden
04.2014 - 12.2015

High School Diploma -

Lely High School

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