Jamie McLaughlin
Burlington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Stylist Apprentice
Pet Smart Grooming
07.2017 - Current
- Independently and safely perform the full menu of bath and brush services and share additional solutions with clients based on pets' needs
- Maintain a high level of cleanliness, sanitation, and humane conditions for all pets in the grooming area
- Ensure the safety and well-being of every pet and associate in the store, taking immediate action whenever necessary
- Collaborate with leadership on other duties as needed
- Maintain high averages of add ons and rebooked appointments.
- Developed loyal following of clients by providing high-quality services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrated thorough knowledge of all salon products and services.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
Department Manager
Dick's Sporting Goods
07.2016 - 04.2017
- Assist the store management team with general supervision in assigned department and other areas of the store as needed.
- Clear communication through directing on-floor work assignments, leading & communicating company objectives to associates, and providing on-floor training of all associates.
- Support company standards of passionate customer service and selling through customer engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Pricing and Signage Coordinator
Dick's Sporting Goods
07.2015 - 07.2016
- Ensured all merchandise was accurately signed and priced.
- Coordinate the preparation, execution, and delegation of the store sales, price changes, and signage.
- Trained and developed associates for pricing and signage within their departments.
- Developed strong, customer focused partnerships with all levels of management and associates.
- Helped with sales support needed throughout the store.
- Streamlined signage production process, resulting in reduced lead times for campaign launches.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Collaborated with store managers to determine best placement for merchandise displays.
- Regularly updated signage design templates to reflect current trends and market demands, ensuring the company stayed ahead of competitors.
- Used props and lighting to enhance appearance and visibility of displays.
Customer Service Specialist
Dick's Sporting Goods
07.2014 - 06.2015
- Educated customers about billing, payment processing and support policies and procedures.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Updated account information to maintain customer records.
- Cross-trained and backed up other customer service managers.
- Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
Front End Supervisor
Toys R' Us
04.2012 - 08.2012
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Department/Office Manager
Crate & Barrel
10.2006 - 08.2011
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Established team priorities, maintained schedules and monitored performance.
- Managed daily and weekly bank deposits.
- Created and upheld a cleaning and recycling initiative.
Pet Care
Self Employed
07.2007 - 04.2010
- Followed pet care instructions for dietary needs and medication regimens.
- Improved overall pet health through consistent exercise routines, promoting weight management and mental stimulation for animals under my care.
- Exercised animals regularly with walks and rigorous play activities.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Gave medication to pets following guidelines from owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
No Degree - Associates in Arts
Alamance Community College
Graham, NC2026
Regents Diploma -
Monroe Woodbury High School
06.2006
Skills
- Store maintenance
- Client Relations
- Merchandise Orders and Exchanges
- Calm Under Pressure
- Proofreading
- Multi-line phone talent
- Professional telephone demeanor
- Key holder experience
- Critical Thinking
- Sales expertise
- Conflict de-escalation
- Performance Tracking and Evaluation
- Onboarding and Orientation
- Stock management
- Display building
- Exceptional time management skills
- Shipment Processing
- Equipment Disinfection
- Work Prioritization
- Animal Observations
- Tick Removal
- Nail Trimming
- Appointment scheduling efficiency
- Animal Behavior Knowledge
Additional Information
I am a very fast learner and eager to please.
Timeline
Stylist Apprentice
Pet Smart Grooming
07.2017 - Current
Department Manager
Dick's Sporting Goods
07.2016 - 04.2017
Pricing and Signage Coordinator
Dick's Sporting Goods
07.2015 - 07.2016
Customer Service Specialist
Dick's Sporting Goods
07.2014 - 06.2015
Front End Supervisor
Toys R' Us
04.2012 - 08.2012
Pet Care
Self Employed
07.2007 - 04.2010
Department/Office Manager
Crate & Barrel
10.2006 - 08.2011
No Degree - Associates in Arts
Alamance Community College
Regents Diploma -
Monroe Woodbury High School
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