Jamie Meighan
Brookings,SD
Summary
I have been a stay at home mama of 10 kids. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Brookings Inn
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer problems and complaints.
- Collected card payments, processed transactions and updated relevant records.
Customer Service Representative
Capital Card Dervices
09.2011 - 02.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
L&S telaservices
Sioux Falls, SD
10.2003 - 12.2005
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Education
Associate of Science - Counseling
Grand Canyon University
Phoenix, AZ2027
GED -
Oldham Ramona High School
Ramona, SD07.2000
Skills
- Guest Relations
- Office Administration
- Customer Service
- Cash Handling
- Office Organization
- File Organization
- Hospitality Services
- Proficient in multi use software like windows, word,reader,chrome,PowerPoint
- Issue Handling
- Telephone Etiquette
- Problem-Solving Skills
- Listening Skills
- Time Management
Timeline
Front Desk Receptionist
Brookings Inn
09.2023 - Current
Customer Service Representative
Capital Card Dervices
09.2011 - 02.2013
Customer Service Representative
L&S telaservices
10.2003 - 12.2005
Associate of Science - Counseling
Grand Canyon University
GED -
Oldham Ramona High School
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