JAMIE MERLAIN
1411 Avenue V Apt 2J Brooklyn ,NY
Summary
Experienced retail manager and business owner with a proven track record in customer service and employee development. Successfully met customer service goals while overseeing daily operations and executing impactful marketing initiatives. Improved team efficiency and operational workflows through effective leadership. Acknowledged for driving team alignment with business strategies to achieve overall performance.
Overview
15
15
years of professional experience
Work History
Self-employed
Esthetic's By Jamie
Brooklyn, USA
12.2024 - Current
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
Operation Manager
Human Hair Boutique
Brooklyn, USA
11.2010 - 01.2025
- Delivered training sessions on product knowledge and customer service techniques for employees.
- Ensured compliance with state and local laws governing business operations.
- Developed store policies and procedures to enhance customer satisfaction.
- Negotiated vendor contracts to secure optimal pricing for products.
- Monitored employee performance and provided regular feedback to uphold quality standards.
Operation Manager
Tammy Beauty Bar
Brooklyn, USA
11.2018 - 11.2023
- Trained employees to enhance skill sets and increase productivity.
- Managed daily operations to ensure efficient workflow and task completion.
- Hired employees, focusing on talent acquisition and team development.
Owner
Jamie Dessert Bar
Brooklyn, USA
11.2018 - 11.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Identified new opportunities for growth, expansion, and diversification.
Education
High School Diploma -
Coney Island Prep
Brooklyn, NY06.2023
600 Hour Certificate
Brittany Beauty Academy
Brooklyn, NYSkills
- Employee training
- Business networking
- Staff hiring
- Customer service
- Digital marketing
- Store management
- Project planning
- Brand development
- Inventory management
- Networking strategies
- Business development
- Training employees
- Manage store marketing on the internet
- Making appointments
- Hiring employees
- Branding
- Managing the store
- Getting inventory
- Store logos
Roopnarine Ramnarine
Metropolitan Transportation Authority (MTA)
1-805-868-7293
Annalee Sirju
JP Morgan Chase Bank
1-917-330-2709
Timeline
Self-employed
Esthetic's By Jamie
12.2024 - Current
Operation Manager
Tammy Beauty Bar
11.2018 - 11.2023
Owner
Jamie Dessert Bar
11.2018 - 11.2023
Operation Manager
Human Hair Boutique
11.2010 - 01.2025
High School Diploma -
Coney Island Prep
600 Hour Certificate
Brittany Beauty Academy
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