Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jamie Meza

The Bronx,NY

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

3
3
years of professional experience

Work History

Head Cashier

Paragon Sports
New York City, NY
08.2022 - 05.2023
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Interviewed possible candidates to join cashier team.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Assisted other departments when needed by providing additional support during busy periods.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Identified opportunities for improving operational efficiency through process optimization initiatives.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.

Cashier

Farmers Market
Brooklyn, NY
09.2020 - 01.2022
  • Greeted customers promptly and responded to questions.
  • Collected payments and provided accurate change.
  • Established or identified prices of goods and changes in prices by memory
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customer questions and provided store information.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered phone calls to assist customers with questions and orders.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High School Diploma -

Central Park East High School
New York, NY
06-2021

Some College (No Degree) - Psychology & Anthropology

Hunter College of The City University of New York
New York, NY

Skills

  • Customer Service Management
  • Equipment Troubleshooting
  • Supply Restocking
  • Price Verification
  • Training and Coaching
  • POS Systems
  • Punctual and Reliable
  • Customer Relations
  • Employee Engagement and Motivation
  • Policy Enforcement
  • Opening and Closing Procedures
  • Positive Attitude
  • Team Leadership

Languages

English
Professional
Spanish
Professional
Italian
Elementary

Timeline

Head Cashier

Paragon Sports
08.2022 - 05.2023

Cashier

Farmers Market
09.2020 - 01.2022

High School Diploma -

Central Park East High School

Some College (No Degree) - Psychology & Anthropology

Hunter College of The City University of New York

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Jamie Meza