JAMIE MIDYETT
Sulligent,MO
Summary
Professional with experience 10+ years in assisting with day to day office operations, ensuring smooth workflow, and fostering team collaboration. Skilled in administrative tasks, conflict resolution, and resource allocation. Capable of adapting to changing requirements and consistently meeting organizational goals. Known for reliability, strong leadership, and effective communication skills.
Overview
23
23
years of professional experience
Work History
Office Supervisor
Mercy Clinic East
02.2015 - Current
- Supervised daily operations, ensuring adherence to clinic policies and procedures.
- Coordinated schedules for clinical staff, optimizing resource allocation and improving workflow efficiency.
- Trained and mentored new employees on office protocols and patient interaction standards.
- Managed inventory and ordered supplies, maintaining optimal stock levels to support clinic needs.
- Conducted performance evaluations for staff, providing constructive feedback to promote professional growth.
- Collaborated with management on strategic initiatives aimed at improving patient satisfaction scores.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Enhanced staff productivity with consistent performance evaluations and regular feedback.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Updated reports, managed accounts, and generated reports for company database.
- Created, prepared, and delivered reports to various departments.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Implemented effective employee recognition programs that increased morale and motivation within the team.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
- Organized company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment.
- Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management.
- Provided materials preparation, notes and minute taking for meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for 30+ employees.
- Submitted all invoices for prompt payment
- Assisted all physicians with renewal of medical licenses
- Responsible for all daily incoming/outgoing mail
Pharmacy Technician
Strauser Drugs
10.2002 - 01.2015
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in medication management, providing support for inventory control and organization.
- Educated patients on medication usage and potential side effects, enhancing adherence to therapy regimens.
- Collaborated with healthcare professionals to resolve medication-related issues and improve patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma -
Bourbon High School
Bourbon, MOSkills
- Scheduling and calendar management
- Training and coaching
- Documentation and control
- Workflow planning
- Organizational leadership
- Employee relations
- Workload prioritization
- Relationship building
- Office administration
- Employee management
- Staff supervision
- Document management
- Payroll and budgeting
- Event coordination
- Credit and collections WQ
- Meeting coordination
- Customer relations
- Office management
- Employee supervision
- Scheduling
- Mail handling
- Administrative oversight
- Compliance monitoring
- Organizational skills
- Administrative support
- Team bonding
- Report preparation
- Teamwork and collaboration
- Problem-solving
- Time management
- HIPAA regulations
- Electronic health records management
- Reliability
- Leadership development
- Task prioritization
- Self motivation
Timeline
Office Supervisor
Mercy Clinic East
02.2015 - Current
Pharmacy Technician
Strauser Drugs
10.2002 - 01.2015
High School Diploma -
Bourbon High School