Jamie Mijangos
Palatka
Summary
Dynamic customer service and merchandising professional with a proven track record at Biglots, enhancing client satisfaction through effective team leadership and training. Skilled in cash handling and inventory management, I excel in creating engaging product displays and resolving customer complaints, driving operational efficiency and fostering a positive shopping environment.
Overview
14
14
years of professional experience
Work History
Key Holder
Shoe Show
03.2025 - Current
- Assisted customers with product selection and provided exceptional service.
- Managed cash register operations, ensuring accurate transactions and balancing till at end of shifts.
- Organized merchandise displays to enhance store aesthetics and promote seasonal sales.
- Trained new staff on store policies, customer service techniques, and operational procedures.
Store Merchandising Manager
Winndixiecorp
05.2011 - 03.2025
- Assisted in developing visually appealing merchandise displays to enhance customer engagement
- Supported inventory management processes, ensuring optimal stock levels for product availability
- Collaborated with team members to implement promotional strategies that increased foot traffic
- Learned and utilized point-of-sale systems for efficient transaction processing and customer service
- Adapted quickly to store layout changes, maintaining organization of merchandise for easy access
- Participated in training sessions on current merchandising trends and best practices
- Contributed to maintaining a clean and organized sales floor, promoting a positive shopping environment
- Monitored inventory levels closely, adjusting orders as needed to maintain appropriate stock levels based on sales trends and seasonality factors.
- Developed strong relationships with vendors, negotiating favorable terms for promotional materials and display fixtures.
- Managed markdowns effectively, minimizing losses while maintaining attractive product presentations.
- Collaborated with cross-functional teams to plan and execute seasonal floor sets, ensuring timely completion.
Customer Service Manager
Biglots
02.2015 - 08.2018
- Led customer service team to enhance client satisfaction and operational efficiency.
- Developed training programs for new staff, improving onboarding process and service quality.
- Implemented strategies to resolve customer complaints swiftly, reducing escalation rates.
- Analyzed customer feedback to identify areas for improvement and inform service strategies.
Education
Interlachen High
Interlachen, FL06.2011
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Customer service management
- Staff training and development
- Inventory monitoring
- Safety enforcement
- Employee scheduling
- Product ordering
- Front end operations
- Store recovery processes
- Drawer counting
- Multitasking and prioritizing
- Inventory and stocking
- Handling complaints
- Team building and motivation
- Store reset and recovery
- Sales leadership
- Product merchandising
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Key Holder
Shoe Show
03.2025 - Current
Customer Service Manager
Biglots
02.2015 - 08.2018
Store Merchandising Manager
Winndixiecorp
05.2011 - 03.2025
Interlachen High
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