Jamie Miley
Ashburn,VA
Summary
SENIOR EXECUTIVE – Promoting Innovation and Excellence Engineering & Technology | Product Management | Software Development and Support AREAS OF STRENGHS Product Management Software Development Lifecycle (SDLC) Product Testing and Launch Process Improvement/Efficiency Development Systems Integration/Cloud computing Roadmap Planning Cross-functional Team Leadership Data Driven Metrics Design Thinking Operations Software as a Service (SaaS) Customer Experience Innovation Agile, Scrum and Kanban Data Management Product Development Strategic Planning & Execution Project Management Budget/Forecasting Team Development and Coaching Product Support Cloud Computing
Overview
35
35
years of professional experience
Work History
Director, Products and Development
Comsearch (A CommScope Company)
Ashburn, VA
01.2013 - Current
- Product Line Management
- Serve as the Functional Manager for Product Line Management team with 4 PLM’s responsible for over 14 products
- Define product roadmaps and P&L related to each product
- Update those plans as market driven changes occur Installed lean project management process, simplifying business cases and improving time to market for business plans
- Perform market research, user research and data analysis that informs product requirements Collaborate with multiple business units to develop new product ideas that could increase overall efficiency and revenue Capture stakeholder requirements through a business analysis process
- Facilitate interaction between the stakeholders and the development team to make sure all requirements are met Serve as Project Management for multiple business initiatives Participate strategic planning for the business and build product plans in line with the corporate strategy
- Complete annual budgets and monthly forecasts for my business
- Oversee 4.4 million dollars in annual revenue Development/Quality Assurance Work with functional managers on team development and growth Oversee the development of software in support of services and software products (SaaS) Implemented the Agile Scrum process in the development lifecycle and mange that using Jira and Confluence Oversee the design and build of applications from receipt of requirements through testing and deployment (Software Development Lifecycle) Initiated focus on user experience (UX) through customer research and feedback Manage the test process including fully automated test suites Operations and Product Support Supervise the management of a production level cloud infrastructure Oversee support of multiple mission critical software applications Maintain Tier 1, 2 and 3 support process in collaboration with PLM and Development Develop Method of Procedure (MOP’s), Root Cause Analysis (RCA) and test plans in support of development Innovation Manager Serve as Innovation Manager for corporate innovation campaigns with over 25,000 participants using the Hype crowd sourcing platform
- Includes planning, monitoring, producing metrics, and leading through the ideation lifecycle
Senior Systems Engineering Manager
CommScope
Ashburn, VA
03.2005 - 01.2013
- Served as the Functional Manager for a Systems Engineering group consisting of as many as ten network engineers and two equipment installers
- Evaluate each engineer, coach them on career objectives, and work with them on setting attainable goals to achieve those objectives Maintained Tier 2/3 escalation plan in support of two mission critical products requiring 99.999% uptime and availability 24/7/365 Developed Methods of Procedure (MOP’s), Root Cause Analysis (RCA’s), and test plans (customer facing) in support of the deployment and operations of several CommScope product lines Organized resource allocation with the Program Management Office across multiple customers and product lines
- Collaborated with Program Management and the customers on major engineering projects, allowing for smooth execution and minimal service interruption Implemented the TL9000 Quality Management System for the deployment and support group
- Obtained TL9000 certification and passed a second audit while supporting the LMU product Coordinated, developed and/or delivered training programs for multiple Andrew product lines in an effort to cross-train the organization to allow for more efficient use of resources Created a strategic plan to increase the functionality of the Systems Engineering team to include installation and support of new Andrew product lines
Network Engineer
Andrew Corporation
Ashburn, VA
04.2004 - 03.2005
- Assisted customers with implementation of their E911 networks and supported them post installation with network and systems issues related to their E911 products Served as the main escalation point of contact across multiple customers and product lines Developed the process and established a core team of eight engineers for management of the sustainment process for several hundred customer sites
- This allowed for increased functionality and efficiency in the organization Established a 24x7 customer support escalation organization, providing an escalation option for other organizations
IS Engineer
Andrew Corporation
Ashburn, VA
11.2002 - 04.2004
- Managed the project plan for an office move of over 200 users and 40 pieces of equipment Lead a team of IT Engineers in integrating the internal network with an existing infrastructure Identified problems, diagnosed causes and determined corrective actions for both internal and core network systems Worked on setup of Windows 2000 Cluster running file services, Exchange 2000, and SQL Server 2000 Supported end users with all hardware and software issues Responsible for all internal IP networking including design and implementation of WAN for inter-office connectivity Designed and setup inter-office VPN connectivity
Systems Administrator
Cambrian Communications
Fairfax, VA
03.2001 - 10.2002
Network Engineer/Team Leader
UUNET
Ashburn, VA
11.1999 - 03.2001
Manager Trainer
Champs Sports
Sterling, VA
07.1989 - 11.1999
Education
Certificate in EXECUTIVE LEADERSHIP -
Cornell University
01.2020
Bachelor of Science Degree in Computer Science -
Columbia Union College
Skills
- Product Management
- Software Development Lifecycle (SDLC)
- Product Testing and Launch
- Process Improvement/Efficiency Development
- Systems Integration/Cloud computing
- Roadmap Planning
- Cross-functional Team Leadership
- Data Driven Metrics
- Design Thinking
- Operations
- Software as a Service (SaaS)
- Customer Experience
- Innovation
- Agile
- Scrum
- Kanban
- Data Management
- Product Development
- Strategic Planning & Execution
- Project Management
- Budget/Forecasting
- Team Development and Coaching
- Product Support
- Cloud Computing
Volunteer Experience
Ambassador for the diversity and inclusion network at CommScope
Timeline
Director, Products and Development
Comsearch (A CommScope Company)
01.2013 - Current
Senior Systems Engineering Manager
CommScope
03.2005 - 01.2013
Network Engineer
Andrew Corporation
04.2004 - 03.2005
IS Engineer
Andrew Corporation
11.2002 - 04.2004
Systems Administrator
Cambrian Communications
03.2001 - 10.2002
Network Engineer/Team Leader
UUNET
11.1999 - 03.2001
Manager Trainer
Champs Sports
07.1989 - 11.1999
Certificate in EXECUTIVE LEADERSHIP -
Cornell University
Bachelor of Science Degree in Computer Science -
Columbia Union College
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