Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Jamie Miller

Surgical Technician, Laser Technician, Administrative Assistant, Sales Rep, Material Manager
Montgomery,TX
Every problem is a gift—without problems we would not grow.
Tony Robbins
Jamie Miller

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

8
years of professional experience

Work History

Eternity Christian School
Spring, TX

Executive Assistant
12.2022 - 02.2023

Job overview

  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
  • Transferred data and documents for smooth system migrations and software updates.
  • Provided key clerical and administrative support to senior accounting staff.
  • Processed incoming and outgoing invoices and payments.
  • Used accounting software to enter payments and print invoices
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Entered all new children and employee information into system as well as financial information for weekly childcare payments.
  • Maintained lists of clients that wanted to pay by credit card and ran it every week.
  • Printed tax statements for parents at end of year

BMI-Benevolent Missions International
Kingwood, TX

Executive Assistant
01.2019 - 12.2022

Job overview

  • Book airfare, hotel, and ground transportation to coordinate office travel and mission trips for teams of 10+ people
  • Had to make sure all paperwork per person, per team was accurate along with updated passport information over to the government 3mo in advance to get clearance of team and supplies coming in
  • Volunteered to help with special projects of varying degrees of complexity.
  • Handled incoming and outgoing mail, email and faxes.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Executed basic banking and bookkeeping tasks.
  • Took notes and dictation at meetings.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Traveled to Belize and Fiji for inventory control as well as mission trips to scrub for doctors in surgery
  • Ordered supplies from Alcon and other vendors if needed for our surgical missions.
  • Organized and coordinated conferences and monthly meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Houston Eye Associates
Houston , TX

Surgical Technician
01.2019 - 08.2022

Job overview

  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Created safe operating environments for invasive and non-invasive procedures.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
  • Collected, prepared, and disposed of medical specimens.
  • Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures, and electrocautery equipment.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.
  • Provided scrubbing surgical assistance and support to surgeons during Oculoplastic, plastics, Retina, Lasik, Glaucoma, Cataracts, and Cornea procedures.
  • Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively.
  • Worked with clinic staff to get proper patient information and measurements needed for surgery and prepare operating staff for scheduled or emergency cases.
  • Maintained work flow of pre-op, surgery, and post op by being the float on the floor, letting every area, know what is up next, get the supplies needed and just maintain communication in all areas and assist where I can to keep the process rolling.
  • Lead tech on the Catalyst laser and all other equipment (ORA) for the doctors, entering all information and calculations into the systems and verifying information is correct. I was the only tech to be able to read and understand calculations and the doctors clinic chart.
  • Pull lenses for upcoming surgeries, per doctor's orders and per patient.
  • Reorganized and maintained sterile supply and lens room, making signs and labels showing exactly where everything is, making it easier for fast retrieval if needed.

Diamatrix
Woodlands, TX

Regional Sales Manager
02.2017 - 01.2019

Job overview

  • Distinguished product issues and gather information on customer experiences
  • Assisted in final photography and marketing materials for products
  • Liaised with internal and external parties on new diamond blade sales and repairs.
  • Managed multiple projects effectively within tight deadlines
  • Received and processed stock into Quickbooks rotating inventory in and out of inventory management system.
  • Hosted product demonstrations to doctors and clients about our products and how they work
  • Attended industry shows and conventions-teaching new doctors about and how our products work, and other meetings with the primary mission of expanding market opportunities and getting more potential business
  • Closed sales deals using negotiation skills
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Grew sales and boosted profits
  • Booked days in surgery to demonstrate the company's products to the surgeon.
  • Traveled to San Antonio, Houston, and Austin trying to get new sales and OR time with different doctors to introduce our products
  • Inspected all RMA's that came through, taking pictures of the damage or broken supplies, sending quote of repairs with pictures to specific customer, letting them know the status, what the damages were and what it would cost to repair or purchase new.
  • Produced RMA for diamond blade or instrument repairs
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Sorted and delivered materials to different work areas and staff.
  • Achieved regional sales objectives, developing successful strategies and servicing accounts to strengthen business relationships.
  • Made onsite sales calls to prospective customers to help close lucrative deals.
  • Finalized sales contracts with high-value customers.
  • Assessed each location's data trends to determine best methods to improve sales results.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Executed successful promotional events and trade shows.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Handled day-to-day shipping and receiving overseeing
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Operated hubspot and quickbooks to manage incoming orders, organize deliveries and transfer packages to other departments.

Mann Eye Surgery Center
Humble, TX

Material Manager/Surgical Technician
01.2015 - 01.2017

Job overview

  • Ordered all supplies and pharmaceuticals needed for two surgery centers
  • Issued RMA'S for lenses, instruments, and any supplies needing to be repaired or returned
  • Maintained par levels of inventory and made sure we had a consignment of all lenses used in the facility
  • Replaced all lenses used on the day of surgery by scanning into the system to get new ones. (bill and replace}
  • Maintained professional vendors if needed to take care of equipment repairs, expirations, or in cases of emergencies
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Created safe operating environments for invasive and non-invasive procedures.
  • Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
  • Collected, prepared, and disposed of medical specimens.
  • Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures, and electrocautery equipment.
  • Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively.
  • Worked with vendors for speedy procurement of services and equipment.
  • Selected and purchased equipment for surgical procedures.
  • Turn on and off the machines, run morning tests/alignments, and make sure machines pass and there are no errors that arise before getting the first patient ready
  • I would jump from material management to surgery throughout the day, being I was the particular scrub for certain doctors
  • Set up Surgical cases, gave lunch breaks, and assisted in surgeries
  • Gave flu shots to the facility and traveled to different facilities giving flu shots to rest of staff including clinic
  • Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
  • Purchased indirect manufacturing supplies, administrative support materials and packaging to comprehensively build multifaceted production lifecycles.
  • Developed productive relationships with key account holders.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Assessed areas of service concern and developed improvement plans.
  • Identified cost-effective vendors and identified that the facility was over-charged over 60,000 dollars my first week there, and got that back.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Expedited resolutions of shipping errors and packaging mistakes.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Ran laser and other equipment for doctors
  • Trained new staff members

Education

Harrison College

Associate of Applied Science from Surgical Technology
12.2011

University Overview

  • Dean's List 2009-2011
  • Honor Roll 2009-2011
  • 3.8 GPA

Harrison College
Fort Wayne, IN

Associate of Applied Science from Medical Assisting
12.2010

University Overview

  • Dean's List 2009-2011
  • Honor Roll 2009-2011
  • 3.8 GPA

Skills

  • Process Improvements
  • Contracts & Negotiations
  • Organization Skills, attention to detail
  • Invoice Reconciliation
  • Adaptability, Works well under Pressure
  • Hippa Compliant
  • Employee Training
  • Accounts Payable and Accounts Receivable
  • Verbal and Written Communication
  • Complex Problem-Solving
  • QuickBooks, Sage 50, Peachtree, Hubspot, Microsoft office, PowerPoint, word, excell, WPM 50
  • 50WPM typing speed
  • Meeting Agendas and Minutes
  • Proper Phone Etiquette
  • Project Planning
  • Social Media Knowledge
  • Sorting and Labeling
  • Excel Spreadsheets
  • Mail Handling
  • Business Correspondence
  • Sage 50 US Proficiency
  • Report Analysis
  • Conflict Management
  • Problem Resolution
  • Office Administration
  • Schedule Management
  • Information Confidentiality
  • Compensation and Benefits
  • Microsoft Office
  • Appointment Setting
  • Grammar Understanding
  • Invoice Preparation
  • Report Generation
  • Spreadsheet Tracking
  • Self Starter
  • Travel Accommodations
  • Strong Problem Solver
  • QuickBooks Expertise
  • Bookkeeping and Basic Accounting
  • Special Event Projects
  • Answer Multi-Line Phone Systems
  • Executive Travel
  • Developing Agendas
  • Hotel Accommodations
  • Arrange Business Meetings
  • Office Supplies and Inventory
Availability
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friday
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sunday
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Timeline

Executive Assistant

Eternity Christian School
12.2022 - 02.2023

Surgical Technician

Houston Eye Associates
01.2019 - 08.2022

Executive Assistant

BMI-Benevolent Missions International
01.2019 - 12.2022

Regional Sales Manager

Diamatrix
02.2017 - 01.2019

Material Manager/Surgical Technician

Mann Eye Surgery Center
01.2015 - 01.2017

Harrison College

Associate of Applied Science from Surgical Technology

Harrison College

Associate of Applied Science from Medical Assisting

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Jamie MillerSurgical Technician, Laser Technician, Administrative Assistant, Sales Rep, Material Manager