Jamie Miller
Fort Wayne,IN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Senior Sales Executive
Dish Tv
03.2021 - Current
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability
Administration Health Customer
Sykes Call Center
11.2020 - 02.2021
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Proved successful working within tight deadlines and a fast-paced environment
Patient Financial Advocate ( Team Lead ER)
Lutheran Hospital
01.2019 - 01.2021
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Commercial and Residential Sales Consultant
Frontier Communications
06.2016 - 01.2019
- Implemented strong training program enabling employees to improve and build upon both professional and personal growth
- Set production goals to exceed budget expectations
- Analyzed sales data and developing strategies and action plans
- Planned, coordinated and implemented commercial sales functions and processes
Senior Administrative Manager
Lowes Home Improvement Stores
05.2006 - 05.2016
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Associate of Science - Health Administration
Ivy Tech Community College of Indiana
Indianapolis, IN05.2026
Skills
- Effective Problem-Solving
- Team Development
- Sales Forecasting
- Project Management
- Health Information Access Management
- HIPAA Regulations
- Billing and Collections
- Support Audits
- QC Investigations
- Audit Processes
- Microsoft Office
Timeline
Senior Sales Executive
Dish Tv
03.2021 - Current
Administration Health Customer
Sykes Call Center
11.2020 - 02.2021
Patient Financial Advocate ( Team Lead ER)
Lutheran Hospital
01.2019 - 01.2021
Commercial and Residential Sales Consultant
Frontier Communications
06.2016 - 01.2019
Senior Administrative Manager
Lowes Home Improvement Stores
05.2006 - 05.2016
Associate of Science - Health Administration
Ivy Tech Community College of Indiana
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