Jamie Miller
Philadelphia,PA
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
21
21
years of professional experience
Work History
Restaurant Waiter
Fountain side seafood & grill
Horsham, PA
04.2013 - 01.2025
- Resolved customer complaints in a polite manner according to company policy.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected tickets and followed proper cash-handling procedures.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Trained new employees to perform duties.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Restaurant Waiter
Ariana's Ristorante Italiano
North Wales, PA
04.2015 - 03.2020
- Took accurate food and drink orders, using a point-of-sale ordering software system
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked on guests during meals to ensure satisfaction with each course.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Calculated charges, issued table checks, and collected payments from customers.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Food Server
Zoto's diner
Hatfield, PA
05.2004 - 12.2012
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Assisted in opening and closing duties, such as cleaning and restocking.
- Facilitated a welcoming atmosphere, making personal connections with regular guests.
Education
GED -
Northeast High School
Philadelphia, PA06-1998
Some College (No Degree) - Computer Applications Development
Metropolitan Career Center
Philadelphia, PASkills
- Outstanding interpersonal skills
- Strong Verbal Communication
- Extremely Organized
- Quick Learner
- Creative Problem Solver
- Conflict resolution
- Multitasking and prioritization
- Team leadership
References
References available upon request.
Timeline
Restaurant Waiter
Ariana's Ristorante Italiano
04.2015 - 03.2020
Restaurant Waiter
Fountain side seafood & grill
04.2013 - 01.2025
Food Server
Zoto's diner
05.2004 - 12.2012
GED -
Northeast High School
Some College (No Degree) - Computer Applications Development
Metropolitan Career Center