Jamie Mirabile
West Liberty,KY
Summary
Reliable Secretary with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills. Dedicated Secretary with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 18 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
Work History
Administrative Secretary
Graves Design & Remodeling Inc.
01.2020 - 03.2024
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Streamlined communication channels for optimal productivity, coordinating between departments and liaising with external stakeholders.
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
- Streamlined permit application processes by consolidating necessary documentation and simplifying instructions.
- Reduced approval times for permit applications by implementing efficient tracking systems and consistent follow-ups with relevant departments.
- Improved accuracy of permit documentation by conducting thorough reviews and closely collaborating with applicants on revisions.
- Enhanced client satisfaction by delivering high-quality written content tailored to their needs.
- Streamlined communication with clients, ensuring timely delivery of contracts and prompt revisions as needed.
- Increased efficiency by streamlining accounting processes and implementing new financial software.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Assisted with payroll for teams by using QuickBooks to record hourly employees' time.
- Reconciled daily sales, returns, and financial reports in QuickBooks.
- Used QuickBooks to manage bookkeeping and payroll for offices.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Established QuickBooks accounting system to reflect accurate financial records.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Assisted with payroll for teams by using QuickBooks to record hourly employees' time.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Enhanced website functionality by implementing responsive design and user-friendly navigation elements.
- Boosted client satisfaction by delivering visually appealing and intuitive web designs tailored to their specific needs.
- Enhanced client satisfaction with creative and effective advertising solutions tailored to their specific needs.
- Developed compelling copy and visual content for a diverse range of print, digital, and social media platforms.
- Increased brand awareness by developing and executing targeted advertising campaigns.
Administrative Secretary
Elite Metal Services Inc.
02.2007 - 01.2020
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Optimized time management with meticulous calendar maintenance, ensuring timely completion of tasks and projects.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Ensured smooth operations during periods of change or expansion by assisting in the onboarding process for new hires through orientation sessions and training materials distribution.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Streamlined call routing process for improved caller experience and reduced wait times.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Reconciled daily sales, returns, and financial reports in QuickBooks.
Cashier
Korner Karryout
04.2001 - 02.2007
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
No Degree - Business
College of Southern Maryland
Leonardtown, MDHigh School Diploma -
Chopticon High School
Morganza, MD06.2000
Skills
- Report Preparation
- Billing and Invoicing
- Administrative Support
- Database entry
- Spreadsheet development
- Administrative coordination
- File Management
- Building Maintenance
- Document Preparation
- Scheduling and calendar management
- Materials Management
- Calendar Management
- Report Writing
- Report Generation
- Spreadsheet Creation
- Verbal Communication
- Business Correspondence Writing
- File Organization
- Records Management
- Project Planning
- Data Entry
- Spreadsheet tracking
- Invoice Processing
- Payroll Administration
- Presentation Design
- Office Administration
- Mail Management
- Document retrieval
- Bookkeeping
- Scheduling
- Recordkeeping
- Customer Service
- Business Administration
- Office Management
- Relationship Building
- Organizational Skills
- Order Placement
- Social Media Updating
- Fast Learner
- Professionalism
- Word Processing
- New Business Development
- Website Updating
- Problem-solving aptitude
Timeline
Administrative Secretary
Graves Design & Remodeling Inc.
01.2020 - 03.2024
Administrative Secretary
Elite Metal Services Inc.
02.2007 - 01.2020
Cashier
Korner Karryout
04.2001 - 02.2007
No Degree - Business
College of Southern Maryland
High School Diploma -
Chopticon High School