Hi, I’m
JAMIE MITCHELL
Security Officer/Supervisor
Bluefield,WV
Summary
Seeking employment in Security/Supervisor & Law Enforcement position, Have Experienced over forty plus years in business and administrative offices brings professionalism, excellent communication skills, with exceptional investigative and security/supervisor abilities. Experience law enforcement and security and administrative skills. Where my professional abilities can be asset to your company; in addition, with my technical and computer skills and have proficiency procedure can enhance your professional reputation.
Overview
34
years of professional experience
1
Certification
Work History
Mitchell Legal ServicesKnoxville, TN
Owner Paralegal
01.2000 - Current
Job overview
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Actively participated in company-wide meetings to share insights on improving business operations based on data analysis findings.
- Created data models to support decision-making processes.
- Spearheaded initiatives aimed at streamlining communication channels between various departments for enhanced collaboration.
- Stayed up-to-date with industry trends, incorporating relevant information into daily tasks to maintain a competitive edge over other businesses.
- Assisted in the development of new procedures that resulted in a more efficient work environment and improved service quality.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
- Evaluated current policies and procedures against industry standards, recommending changes as needed to ensure compliance with regulations.
- Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.
Securitas Security
Supervisor/security Officer
01.1990 - Current
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Developed and implemented customer service policies to enhance satisfaction.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Auto Nation HondaKnoxville, TN
Receptionist /Title Clerk
01.2021 - 01.2022
Job overview
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
H & R BlockKnoxville, TN
Assistant Manager/Receptionist
01.2019 - 02.2023
Job overview
- Provided information regarding charge accounts and loyalty programs.
- Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
- Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.
- Created data models to support decision-making processes.
- Optimized workflow processes by regularly reviewing team performance metrics and adjusting strategies accordingly.
- Created dashboards to monitor and track key performance indicators.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Generated standard and custom reports to provide insights into business performance.
- Stayed up-to-date with industry trends, incorporating relevant information into daily tasks to maintain a competitive edge over other businesses.
- Mentored junior team members, sharing industry best practices and fostering professional growth within the organization.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
- Optimized data access and storage to improve performance of analytics systems.
- Collaborated with stakeholders to identify business needs and data sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Generated ad-hoc reports to evaluate specific business requirements.
- Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
- Contributed to the achievement of departmental goals through effective collaboration with colleagues across various departments.
- Evaluated current policies and procedures against industry standards, recommending changes as needed to ensure compliance with regulations.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
- Consistently exceeded performance targets, demonstrating an unwavering dedication to providing exceptional service and support for customers.
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
- Developed and maintained data warehouses and data marts to support business operations.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Actively participated in company-wide meetings to share insights on improving business operations based on data analysis findings.
- Assisted in the development of new procedures that resulted in a more efficient work environment and improved service quality.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Spearheaded initiatives aimed at streamlining communication channels between various departments for enhanced collaboration.
- Provided technical support for troubleshooting analytics and reporting issues.
- Implemented business intelligence solutions to increase operational efficiency.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Boosted sales revenue by skillfully promoting diverse service options.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Developed and implemented data governance policies and procedures.
- Developed thorough knowledge of company products and services, enabling accurate and informed responses to customer inquiries.
Butler sheriffs departmentPoplar Bluff, MO
Administration & deputy officer/911 Dispatcher
01.1998 - 01.2007
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Education
Penn FosterDavenport, IL
Bachelor's Degree from Management & Criminal Justice
01.2025
Blackstone InstituteScranton, Pennsylvania
Advanced Paralegal Training
01.2022
KAPLAN UNIVERSITYChicago, IL
Associate Science Degree from Paralegal Studies
01.2014
KANSAS CITY NURSING SCHOOLKansas City, Mo
Certified Medical Code
01.1988
Skills
- Customer Service
- Account management
- Collections
- Time management
- Deposits & Circulation currency accountability
- Human Relations
- Communications skills
- Payroll
- Security duties
- Supervisor
- Parameter
- Patrol
- DAR's
- IRS
- Other forms
- Administrative duties
- Screening visitors
- Screening appointments
- Switchboard dispatching operations
- General Office
- Business Management Supervisor
- Manager skills
- Calendar for annual meetings
- Meet with clients
- Organize
- Analyze
- File and prepare chronologies
- Train in CPR
- HAS-MAT
- SAFETY MANAGEMENT
- T-1 thru T-5 levels of security clearances
- L" access authorizations
- Q" access authorizations
- Customer Support
- Data Entry
Accomplishments
Worked for Securitas for several years have been a site supervisor for several years for this company and implemented the Togo system then implemented the new system which is called the "Victor" which is used today I am technical savvy in computer advanced. I have received several accommodation, awards, and recommendations; I have an associate's degree in paralegal and working on my criminal justice degree in bachelors.
Personal Information
Title: Security/Supervisor
Certification
Hazmat & Safety training 2001, 2003, 2006. 2013, 2015
Outstanding Scholastic Achievement 2013
Dean List – Outstanding Achievement. 2013
Paralegal Club; National Association Legal Aid. 2012-2013
AED/CPR/First Aid Certificate – 2023-2024
AED/CPR/ First Aid training - 2024-2025
Supervisor Of the Month 04/2006-09/2006-2007, 2012-2015, 2022-2023
Supervisor of the Month North Central Region 2006-2012
Field Supervisor Branch – 2012-2015
Timeline
Receptionist /Title Clerk
Auto Nation Honda
01.2021 - 01.2022
Assistant Manager/Receptionist
H & R Block
01.2019 - 02.2023
Owner Paralegal
Mitchell Legal Services
01.2000 - Current
Administration & deputy officer/911 Dispatcher
Butler sheriffs department
01.1998 - 01.2007
Supervisor/security Officer
Securitas Security
01.1990 - Current
Penn Foster
Bachelor's Degree from Management & Criminal Justice
Blackstone Institute
Advanced Paralegal Training
KAPLAN UNIVERSITY
Associate Science Degree from Paralegal Studies
KANSAS CITY NURSING SCHOOL
Certified Medical Code