Jamie Moen
Social Worker
Fort Collins,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Work Hand
TOM'S HOME REMODELING
02.2022 - Current
- Helped owner on construction sites and jobs
- Accounting
- Supervised job sites in the owner's absence.
Delivery Driver
Ninja Logistics With Amazon
06.2021 - 12.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Minimized company liability and risks to loads by obeying traffic laws.
Customer Service Manager
Walmart
11.2018 - 01.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Deli Cook
FAR BETTER CONVIENCE
10.2017 - 02.2018
- Operated and maintained grills, fryers and other cooking equipment.
- Cleaned food preparation equipment, work areas, and counters or tables.
- Adhered to strict food safety regulations and hygiene standards.
- Worked closely with other kitchen staff to facilitate timely completion of orders.
- Monitored food temperatures for proper cooking and safe consumption.
- Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
- Prepared meals according to customer specifications.
- Restocked stations and supplies during slower periods between rushes.
- Trained new team members on kitchen operations and safety protocols.
- Followed recipes and cooking techniques for consistent results.
- Grilled, cooked and fried foods such as french fries, eggs, and pancakes.
Leasing Consultant
PINES AT SOUTHMOORE
02.2017 - 10.2017
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to Common Area Maintenance (CAM) inquiries.
Assistant Manager
RENAISSANCE HEIGHTS APARTMENT
05.2014 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Building Caretaker
WILLISTON GARDEN APARTMENTS
04.2013 - 05.2014
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Built positive professional tenant relationships for high satisfaction levels.
- Managed supplies and equipment inventories and replenishments to meet operational needs.
- Developed and enforced property policies and procedures to uphold building safety and security.
- Educated personnel on safety regulations for compliance with property rules.
Overnight Supervisor
PILOT TRAVEL CENTER
10.2012 - 03.2013
- Supervised personnel working overnight in [Type] area to support safe operation and maximize productivity efficiencies.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
Bachelors in Social Work - Social Work
WALDEN UNIVERSITY
Minneapolis, MN 01.2025 - 05.2025
Some College (No Degree) - Healthcare Administration
COLLEGE OF AMERICA
Fort Collins, COSome College (No Degree) - Healthcare Administration
ASHFORD UNIVERSITY
On-lineSkills
- Receptionist — Highly Proficient
- Customer Support
- Assistant Manager Experience
- Property Management
- Supervising Experience
- Accounts Payable
- Property Leasing
- Accounts Receivable
- Assessments
- Customer focus & orientation — Expert
- Written communication — Proficient
- Office manager — Highly Proficient
- Active Listening
- Routine Inspections
Additional Information
I have completed 22 weeks of internship hours with the Department of Human Services, Child, Youth and Family Division while at Walden University. I completed multiple trainings and meetings, sat in on meetings to review complaints and concerns that came into the office and answering service, completed and submitted paperwork, shadowed a certified social worker while doing home visits, court hearings, and a removal of children., I spent around 20 hours a week learning and practicing techniques in the office, out in the field and through zoom meetings.
Timeline
Bachelors in Social Work - Social Work
WALDEN UNIVERSITY
01.2025 - 05.2025
Work Hand
TOM'S HOME REMODELING
02.2022 - Current
Delivery Driver
Ninja Logistics With Amazon
06.2021 - 12.2021
Customer Service Manager
Walmart
11.2018 - 01.2020
Deli Cook
FAR BETTER CONVIENCE
10.2017 - 02.2018
Leasing Consultant
PINES AT SOUTHMOORE
02.2017 - 10.2017
Assistant Manager
RENAISSANCE HEIGHTS APARTMENT
05.2014 - 12.2016
Building Caretaker
WILLISTON GARDEN APARTMENTS
04.2013 - 05.2014
Overnight Supervisor
PILOT TRAVEL CENTER
10.2012 - 03.2013
Some College (No Degree) - Healthcare Administration
COLLEGE OF AMERICA
Some College (No Degree) - Healthcare Administration
ASHFORD UNIVERSITY
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