Jamie Molina
El Paso,TX
Summary
Experienced in exceeding customer service expectations, I bring a cheerful and upbeat demeanor to every interaction. In stressful situations, I maintain composure and effectively reduce customer dissatisfaction by promptly acknowledging, communicating clearly, and solving problems with focus.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Seguros Crm
Progressive
02.2023 - Current
- Take Spanish calls and assist with their policy and answer any questions related to their policy
- I also assisted other departments translating calls in Spanish
- I was also in charge of my peers' birthdays every month this meant review long everyone's birthday and sending them an ecard to wish them a happy birthday
Call Center Representative
Alorica Calling Center
05.2021 - 02.2023
- Take calls for Bank of America, answer clients questions pertaining to their accounts
Call Center Representative
Security Service
07.2017 - 05.2021
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Prepared, completed and processed customer account forms and database changes
- Assisted 12 members per hour, greeting with upbeat attitude and excellent customer service
- Assisted Spanish speaking members
- Assisted other agents when help was needed
Call Center Representative
HGS
09.2019 - 05.2021
- Handled inquiries regarding patients' insurance benefits from nurses.
Bar Manager
Fast Eddie's
01.2014 - 10.2015
- Planned and updated menus to capitalize on changing trends in customer preferences
- Worked with management to plan and implement special events to boost customer numbers and profits
- Monitored cash intake to eliminate discrepancies
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently
- Monitored different areas of the bar to ensure alcohol consumption stayed in designated areas
- Managed customer service by training staff, overseeing operations and resolving issues quickly
Bank Teller
TD Bank
01.2009 - 12.2010
- Verified amounts and integrity of every check or funds transfer
- Maintained optimal financial controls by securing funds and making accurate transactions
- Reconciled cash and checks against computer records at end of shift
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
- Prepared official checks for customer and internal bank needs
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing
Sales Associate
Good Time
05.2007 - 02.2008
- Used register system to ring up customer purchases, process payments and issue receipts
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Helped customers sign up for loyalty programs and submitted completed paperwork
Receptionist
Upper Rio
05.2005 - 08.2006
- Greeted customers, answered general questions and directed to appropriate locations
- Provided information to callers and drafted office emails
- Took accurate messages for staff and management to facilitate open and speedy communication
- Sorted incoming mail and directed to correct personnel each day
- Provided clerical support to all team members to improve office efficiency and enhance productivity
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Education
High School Diploma -
Ysleta High School
El Paso, TXSkills
- Retail sales
- Restaurant Experience
- Microsoft Powerpoint
- Bilingual
- Team player
- Telemarketing
- Event Planning
- Spanish
- Serving Experience
- Supervising Experience
- Customer service
- Menu Planning
- Bartending
- Management
- Sales customer service
- Credit Union
- Cash Handling
- Microsoft Word
- Retail
- Call Center
- Host/Hostess
- CSR
- Spanish speaker
- Courteous demeanor
- Call center experience
- Active listening
- High-energy attitude
- Retail sales customer service
- Adaptive team player
Certification
- TABC Certified
- Food Handler Certification
- Bartender License
Timeline
Seguros Crm
Progressive
02.2023 - Current
Call Center Representative
Alorica Calling Center
05.2021 - 02.2023
Call Center Representative
HGS
09.2019 - 05.2021
Call Center Representative
Security Service
07.2017 - 05.2021
Bar Manager
Fast Eddie's
01.2014 - 10.2015
Bank Teller
TD Bank
01.2009 - 12.2010
Sales Associate
Good Time
05.2007 - 02.2008
Receptionist
Upper Rio
05.2005 - 08.2006
High School Diploma -
Ysleta High School
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