Jamie Montague
Flint,MI
Summary
Accomplished Store Manager with a proven track record at JD Sports, enhancing customer satisfaction and mentoring teams for peak performance. Expert in retail operations and sales growth, leveraging outstanding communication and leadership skills to exceed goals. Achieved significant improvements in inventory management and employee development, driving results and operational excellence.
Overview
16
16
years of professional experience
Work History
Store Manager
JD Sports
03.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Senior Merchandise Manager
Old Navy
01.2009 - 01.2018
- Implemented training programs for store staff, ensuring they were well-versed in product knowledge and upselling techniques.
- Streamlined inventory management processes, resulting in reduced stock discrepancies and improved product availability.
- Enhanced customer satisfaction by closely monitoring trends and adjusting merchandise selections accordingly.
- Led visual merchandising efforts, creating eye-catching displays that attracted customers and increased sell-through rates.
- Increased sales by developing and implementing effective merchandising strategies for various product lines.
- Mentored junior team members, providing guidance on best practices in merchandise management and fostering their professional growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Associate of Arts - Social Work
University of Phoenix
Tempe, AZ06.2012
Skills
Outstanding communication skills
Leadership Development
Documentation And Reporting
Policies and Procedures
Goals and performance
Retail Operations
Sales Growth
Timeline
Store Manager
JD Sports
03.2018 - Current
Senior Merchandise Manager
Old Navy
01.2009 - 01.2018
Associate of Arts - Social Work
University of Phoenix
Similar Profiles
MIKHAIL AARON BOADOMIKHAIL AARON BOADO
Sales Associate at JD SportsSales Associate at JD Sports
EDWARD TORRESEDWARD TORRES
Sales Associate at JD SportsSales Associate at JD Sports
MALIHA ZAHINMALIHA ZAHIN
Sales assistant at JD SportsSales assistant at JD Sports