Summary
Overview
Work History
Education
Skills
Certification
Generic
Jamie Moore

Jamie Moore

Customer Service Representative
Christiansburg,VA

Summary

Knowledgeable and dedicated professional with over 22 years experience in customer facing roles. Team player with a positive demeanor and excellent telephone etiquette. Proven skills in establishing rapport with a multitude of culturally diverse clients, often in a fast-paced environment. Detail-oriented and eager to maintain customer satisfaction while using sound judgement and resources to positively impact company success

Overview

23
23
year of professional experience

Work History

Customer Service Representative

Virginia Furniture Market
Christiansburg, VA
02.2024 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Maximized customer satisfaction with timely and accurate calendar deliveries.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Completed daily logs for management review.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Collected payments, processed transactions and updated relevant records.
  • Handled outgoing package deliveries, working with drivers to complete special requests and track missing packages.

Associate Personal Banker

Wells Fargo & Company
10 2019 - 9 2023
  • Performed wide-ranging administrative, financial and service-related functions.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Utilized customer relationship software to provide recommendations for customers;
  • Adhered to security protocols to protect confidential information and prevent mishandling of data.
  • Established record keeping practices to ensure efficiency and compliance for annual audits..
  • Utilized Outlook, CRV and other programs to book and maintain appointments, conference calls and events for all team members.
  • Maintained detailed records of all documents notarized to support accurate recordkeeping and reporting.

Lead Teller

Wells Fargo & Company
8 2014 - 10 2019
  • Monitored cash drawers and vaults and completed accurate, high-volume money counts via both manual and machine-driven approaches.
  • Recognized and prevented fraudulent and suspicious activities and utilized numerous tools to submit federally regulated reports regarding such transactions.
  • Held weekly meetings with team members to educate around loss prevention and best practices.
  • Managed daily bank operations and trained new tellers on procedures and customer service standards.
  • Provided tellers and bankers outside their set limits and all high-risk transactions approvals as needed.
  • Analyzed monthly reports on customer behavior, trends and feedback; created plan to maintain customer satisfaction and exceeded NPS scores of 70% each quarter.
  • Investigated and promptly resolved or escalated client concerns to appropriate department for resolution.
  • Scheduled and assigned required monthly tasks to staff members to ensure branch compliance.

Customer Service Representative

Wells Fargo & Company
2 2013 - 8 2014
  • Enhanced productivity levels by anticipating needs and delivering outstanding support and advice to help clients reach their financial goals.
  • Executed wire transfers, stop payments and account transfers.
  • Collaborated with staff members to enhance customer service experience and provided coverage at other branch locations when needed.
  • Conducted follow-up and service calls to clients in accordance with company's outreach standards.
  • Performed various clerical duties by filing, faxing, and encapturing documents according to corporate retention guidelines.

Education

Some College (No Degree) - General Studies

Radford University
Radford, VA

High School Diploma -

Christiansburg High School
Christiansburg, VA

Skills

  • Relationship Building
  • Basic Spanish proficiency
  • Professional telephone demeanor
  • Typing proficiency 42 wpm
  • Maintains confidentiality
  • Office administration
  • Resourceful nature
  • Verbal/written communication
  • Account management
  • Financial product knowledge
  • Product and service sales

Certification

  • Virginia Notary Public
  • SAFE/NMLS Loan Originator

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Jamie MooreCustomer Service Representative