Jamie Morrow
Arab,AL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Retail Experience Manager
Fleet Feet Huntsville
Huntsville , United States
2019.03 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Assistant Manager
Stride Rite
Nashville , TN
2015.05 - 2016.11
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assistant Manager
Lori's Gifts
Nashville , TN
2014.11 - 2015.05
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Key Holder
Southern Thrift
Nashville , TN
2010.11 - 2014.05
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
Education
Associate of Science - Business
Snead State Community College
Boaz, AL05.2013
Skills
- Pricing Policies
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Problem Resolution
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Customer Experience
- Data Entry and Maintenance
- Operating Systems
- Building Customer Trust and Loyalty
- Hiring and Coaching
- Order and Refund Processing
- Responding to Difficult Customers
- Cash Register Operations
- Customer Account Management
- Efficient and Detail-Oriented
Timeline
Retail Experience Manager
Fleet Feet Huntsville
2019.03 - Current
Assistant Manager
Stride Rite
2015.05 - 2016.11
Assistant Manager
Lori's Gifts
2014.11 - 2015.05
Key Holder
Southern Thrift
2010.11 - 2014.05
Associate of Science - Business
Snead State Community College
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