Jamie Morton
Goodyear,AZ
Summary
Certified forklift operator with a valid forklift license knowledge of forklift maintenance with 9 years of leadership. Experience managing, documenting, developing, and supervising associates. Maintaining a clean and safe work place to provide premier service for customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fresh Foods Supervisor
Sams Cub
Avondale, AZ
09.2022 - Current
- Directed and supervised daily operations of the fresh food department, including staff scheduling, customer service, inventory control and merchandising.
- Ensured compliance with all company policies and procedures as well as local, state and federal regulations related to food safety and sanitation.
- Developed innovative strategies for increasing sales, reducing costs and improving efficiency within the fresh food department.
- Conducted regular performance evaluations of team members to ensure high levels of customer service were maintained.
- Oversaw ordering processes for fresh foods, ensuring timely delivery of products in accordance with customer needs.
- Trained new employees on company policies and procedures related to the preparation and handling of fresh foods.
- Implemented quality assurance measures to ensure that all products met established standards prior to leaving the store.
- Monitored product rotation schedules to reduce spoilage while maximizing product availability.
- Maintained accurate records of stock levels, pricing changes, promotions and other relevant information related to the fresh food department.
- Collaborated with other departments such as marketing and finance to develop promotional materials or pricing strategies.
- Resolved customer complaints promptly in a professional manner.
- Responded quickly to any food safety issues that arose in the store.
- Analyzed sales data regularly to identify trends or areas requiring improvement.
- Inspected equipment routinely for cleanliness and proper functioning.
- Facilitated weekly meetings with team members to discuss upcoming events or initiatives.
- Provided ongoing coaching and feedback on job performance expectations.
- Performed monthly audits of inventory levels against system reports for accuracy.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and supervised staff performance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Used Point of Sale register system to complete transactions.
Merchandising Team Lead
Sams club
Glendale, AZ
09.2014 - Current
- Hired, trained, supervised and motivated team of 31 retail professionals to provide knowledgeable and fast service to every guest.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Saved costs, effectively negotiating vendor pricing contracts to increase savings.
- Delegated tasks to employees based upon individual strengths and experience in . merchandising
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Checked inventory system to locate items at other stores, improving sales rates 100%.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Reduced process lags by effectively managing all staff to ensure optimal productivity.
- Guided and supported 31 staff members to consistently achieve team and personal goals.
Laboratory Technician
als tribology
Phoenix, AZ
05.2006 - 07.2011
- Cleaned and sterilized lab area, tools and equipment.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.
- Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality.
- Adhered to all laboratory requirements and enforced compliance with regulations.
- Reduced occurrence of lab test errors by 85%.
Education
High School Diploma -
Tolleson High School
Tolleson, AZ03.2001
Skills
- Marketing knowledge
- Overstock strategy
- In-store event display management
- Product expertise
- Merchandising plan development
- Team management
- Team building
- Customer service
- Process improvement
- Problem resolution
- Interior retail displays
Certification
- ServSafe
- Taken and passed all online CBLS certifications
- MSDS material handling certified
- Laboratory result specialist forklift certified for material handling
- Forklift certified for ANSI and OSHA material handling
- ISO 17025 accreditation threw a2la
Timeline
Fresh Foods Supervisor
Sams Cub
09.2022 - Current
Merchandising Team Lead
Sams club
09.2014 - Current
Laboratory Technician
als tribology
05.2006 - 07.2011
High School Diploma -
Tolleson High School