Jamie Morton
Jacksonville,FL
Summary
Results-oriented professional with a strong background in managing spa operations and training teams. Known for exceptional customer service and problem-solving skills, driving operational success and client satisfaction through strategic relationship management.
Overview
14
14
years of professional experience
Work History
General Manager
Massage Envy
Jacksonville, FL
08.2025 - Current
- Managed daily operations of massage therapy services and staff scheduling.
- Trained new staff on customer service protocols and operational procedures.
- Developed relationships with clients to understand their needs and preferences.
- Ensured compliance with health and safety regulations in the workplace environment.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
Assistant Spa Manager
Hand and Stone Massage and Facial
Jacksonville, Fl
10.2021 - 08.2025
- Assisted in managing daily spa operations and staff scheduling.
- Handled client inquiries and provided exceptional customer service.
- Coordinated spa services and treatment bookings for clients.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Supported inventory management by tracking product supplies and ordering items.
- Collaborated with team members to enhance guest experiences and service delivery.
- Trained new staff on spa policies, procedures, and customer interaction skills.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Documented client records and information.
- Led profitable spa operations through budgeting, aesthetics, employee training, and renewing dormant client memberships.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
Asset Protection Associate
Walmart
Jacksonville, FL
06.2020 - 10.2021
- Monitored store premises to identify and prevent theft incidents.
- Collaborated with management to implement loss prevention strategies.
- Reviewed surveillance footage to investigate suspicious activities and incidents.
- Engaged with customers to promote a safe shopping environment.
- Maintained knowledge of company policies regarding security protocols and procedures.
- Identified potential shoplifters and alerted management.
- Monitored CCTV surveillance to detect suspicious activity.
- Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
Style Team Member
Target
Jacksonville, Florida
05.2017 - 06.2020
- Curated fashion collections to enhance customer experience and brand identity.
- Assisted customers in selecting outfits that align with their style preferences.
- Collaborated with team members to maintain visual merchandising standards.
- Educated clients on current fashion trends and product features.
- Organized inventory and ensured effective stock management practices.
- Developed promotional displays to highlight seasonal collections and events.
- Engaged in team meetings to discuss sales strategies and customer feedback.
- Provided training support for new team members on store procedures and policies.
- Organized the sales floor according to current trends and fashion rules.
- Tracked inventory levels of clothing items and restocked shelves when necessary.
Billing Coordinator
ADT Security
Jacksonville, Florida
01.2012 - 05.2017
- Coordinated billing processes for multiple clients and ensured timely invoice generation.
- Managed accounts receivable and maintained accurate billing records and documentation.
- Communicated with clients regarding billing inquiries and resolved discrepancies efficiently.
- Collaborated with finance team to improve billing workflows and enhance accuracy.
- Reviewed contracts to ensure compliance with billing terms and conditions.
- Assisted in the preparation of financial reports related to billing activities regularly.
- Trained new staff on billing software systems and company policies effectively.
- Streamlined invoice processing procedures to reduce turnaround time and improve efficiency.
Education
High School Diploma -
Nease
Ponte Vedra, FL06-1999
Skills
- Staff training and development
- Problem solving
- Conflict resolution
- Time management
- Team player
- Troubleshooting expertise
- Multi-unit operation management
- Team leadership
- Total quality management
- Sales planning and implementation
- Leadership
- Safety protocol
- Customer service excellence
- Sales analysis and tracking
- Operational compliance management
- Relationship building and networking
- Spa operations management
Timeline
General Manager
Massage Envy
08.2025 - Current
Assistant Spa Manager
Hand and Stone Massage and Facial
10.2021 - 08.2025
Asset Protection Associate
Walmart
06.2020 - 10.2021
Style Team Member
Target
05.2017 - 06.2020
Billing Coordinator
ADT Security
01.2012 - 05.2017
High School Diploma -
Nease