Jamie Mosby

• Coordinated administrative tasks to support efficient daily operations in healthcare settings.
• Maintained accurate patient records using electronic health record systems.
• Developed policies to ensure compliance with healthcare regulations.
• Facilitated interdepartmental communication to enhance collaboration and efficiency.
• Provided customer service support, addressing inquiries and resolving issues for patients.
• Monitored budget expenditures and prepared financial reports for management review.
• Supervised administrative staff, delegating tasks effectively to manage workload distribution.
• Negotiated contracts with vendors to optimize costs and improve efficiency.
• Review Quality Measures daily to make any necessary changes or modifications to maximize revenue and star ratings
• Review prior month numbers and triggers in monthly QAPI meetings and review any needed or ongoing PIPs.
• Focus on census growth to meet ADC projections and exceed budget expectations.
• Writing effective and complete POCs
• Work closely with the facility DON to ensure positive patient care, discussing referrals and finding a way to "yes" on admissions.

• Assisted with budget preparation and tracking of expenses.
• Updated databases with new employee information, job changes and terminations.
• Developed spreadsheets to track project progress, budgets and other related data.
• Processed payroll information according to established guidelines.
• Prepared reports on various projects for management review.
• Performed data entry tasks into computer databases from paper documents.
• Provided general administrative support to staff members.
• Answered incoming calls and responded to customer inquiries.
• Compiled statistical data from various sources for analysis.
• Coordinated meetings, conferences, travel arrangements.
• Ensured that all paperwork was completed accurately before submission deadlines.
• Responded promptly to customer complaints in a professional manner.
• Conducted performance evaluations and recommended training programs for staff development.
• Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
• Monitored budget expenditures and prepared financial reports for review by management.
• Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
• Negotiated contracts with vendors and service providers to optimize costs and efficiency.
• Coordinated with IT department to resolve technical issues and maintain computer systems.
• Facilitated communication between departments to support project completion and goal achievement.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Handled correspondence, including drafting emails, memos, and reports for senior management.
• Supervised administrative staff, delegating tasks and managing workload distribution.
• Ensured compliance with health and safety regulations within the office environment.
• Answered telephones to take messages or redirect calls to appropriate colleagues.
• Identified needs of customers promptly and efficiently.
• Monitored operations and reviewed records and metrics to understand company performance.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Maintained positive working relationship with fellow staff and management.
• Analyzed key performance indicators to identify effective strategies.
• Implemented strategies to take advantage of new opportunities.
• Worked closely with human resources to support employee management and organizational planning.
• Assessed company operations for compliance with safety standards.

• Facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
• Organized activities to reward employees and motivate performance improvements.
• Prevented financial errors by accurately monitoring payroll, credit card purchases, invoicing and budgeting.
• Grew revenue by developing key programs focused on promoting business.
• Identified needs of customers promptly and efficiently.
• Enforced company policies, answered coworkers' questions and trained new personnel.
• Defined appropriate metrics and measurements to drive results.
• Identified operational and performance issues and worked with managers to resolve concerns.
• Completed various reports and analyzed each report to decide where improvements could be made.
• Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
• Assisted with budget preparation and tracking of expenses.
• Updated databases with new employee information, job changes and terminations.
• Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
• Assisted in the development of new administrative systems, procedures and policies.
• Prepared reports on various projects for management review.
• Performed data entry tasks into computer databases from paper documents.
• Answered incoming calls and responded to customer inquiries.
• Responded promptly to customer complaints in a professional manner.
• Conducted performance evaluations and recommended training programs for staff development.
• Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
• Monitored budget expenditures and prepared financial reports for review by management.
• Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
• Negotiated contracts with vendors and service providers to optimize costs and efficiency.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Supervised administrative staff, delegating tasks and managing workload distribution.

Oversee a facility of 66 Licensed beds on a day to day basis. Facilitate communication between departments, management and customers to resolve issues and achieve performance targets. Help prepare work schedules based on staff availability and demands. Make daily operational decisions such as overseeing purchasing and inventory management and facility operation. Manage budgets and track expenses against plans. Manage a monthly QAPI process working hand in hand with our Medical Director. Organized activities to reward employees and provide motivation, improve efficiency and help with overall staff retention. Complete daily reporting requirements timely per Fundamental policies and procedures. Complete state reporting tools, self-reports, plan of corrections in a timely manner as required by state agencies. Work towards providing a safe, homelike environment for all residents, and an enjoyable place to visit for all family, friends, community members, and volunteers.

Executed accounts receivable reporting and reconciliation procedures. Managed accounting operations, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Billing of Medicaid accounts, private accounts, hospice accounts. Manage a facility Resident Trust Account and effectively balance and monitor all balances in accordance with state regulations. Work with State officials on state visits, state complaints, and facility state self-reports.

Executed accounts receivable reporting and reconciliation procedures. Managed accounting operations, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care. Maintained accounts receivable documentation electronically and on paper. Handled cash and deposits using the proper accounting procedures and documentation. Manage all incoming Accounts Payable billing with entering and submitting invoices for payment. Billing of Medicaid accounts, private accounts, hospice accounts. Manage a facility Resident Trust Account and effectively balance and monitor all balances in accordance with state regulations. Work with State officials on state visits, state complaints, and facility state self-reports.

Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. Performed field audits on wide variety of clientele. Completed monthly, quarterly and annual bank reconciliations for 14 facility business offices. Ensured HIPAA compliance. Created annual goals, objectives and budget and made recommendations to reduce costs. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development.Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Managed team of 14 nursing facility Business Office Managers. Submitted monthly reports to senior management. Supervised local managers.

Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. Performed debit, credit and total accounts on computer spreadsheets/databases.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Performed financial statement audits. Completed monthly Reconciled bank statements to clients' books and prepared financial statements from client documents. Assisted the Administrator with the preparation of the monthly financials, management reports and spend downs. Bank reconciliations. Managed a resident trust fund in accordance with state guidelines and assisted in the yearly trust fund audits. Billed Medicaid, insurance, managed care insurance, private pay, hospice accounts. Managed all patient refunds and bad debt requests.