Jamie Moseley
Raymond
Summary
Attentive Police Dispatcher bringing 16 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
28
28
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Pacific County
08.2009 - Current
- Received and processed emergency calls, gathering critical information for effective response.
- Operated communication systems to relay information between callers and emergency responders.
- Monitored radio transmissions to coordinate law enforcement, fire, and medical units.
- Maintained accurate logs of incidents, ensuring timely documentation for future reference.
- Provided calm and clear instructions to callers during high-stress emergencies.
- Participated in training sessions to enhance knowledge of protocols and procedures.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
United States Postal Service
USPS, United States Postal Service
09.1997 - 08.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
South Bend High School
South Bend, WA06-1995
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Information gathering
- Assertiveness
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Active listening
- Computer skills
- Data entry proficiency
Certification
- PST - Public Safety Telecommunicator 1 &2
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- ACCESS 2 Certified
- Leadership training
- Public Education Coordinator
- Training Coordinator
Timeline
911 Emergency Dispatcher
Pacific County
08.2009 - Current
United States Postal Service
USPS, United States Postal Service
09.1997 - 08.2009
High School Diploma -
South Bend High School
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