Hi, I’m
Jamie Mosley
Business Owner
Bryan,TX
Summary
A dynamic leader and entrepreneur, I significantly enhanced MissLadybugsBo8kKeeping&Tax Services L.L.C's market presence by implementing innovative business strategies and fostering strong customer relationships. With a keen eye for detail and a drive for excellence, I boosted revenue growth and operational efficiency, leveraging skills in data analysis and team collaboration.
Overview
23
years of professional experience
Work History
MissLadybugsBo8kKeeping&Tax Services L.L.C
Business Owner
04.2021 - Current
Job overview
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Established strong customer relationships through excellent communication and attentive service.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Enhanced financial health by implementing rigorous budget controls and financial planning strategies.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
- Secured lucrative partnerships to expand market reach, negotiating contracts with precision and foresight.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Popeyes Louisiana Chicken
Assistant Manager
02.2010 - 03.2022
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Implemented staff training programs to elevate service standards and knowledge.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Enhanced team productivity by streamlining operational processes.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved operational efficiency by adopting new technology for inventory management.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Home Health Care
Private Sitter
08.2010 - 12.2015
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented staff training programs to elevate service standards and knowledge.
- Conducted performance evaluations and provided constructive feedback to employees.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Enhanced team productivity by streamlining operational processes.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved operational efficiency by adopting new technology for inventory management.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Jack in the Box
Assistant Manager
01.2002 - 08.2010
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented staff training programs to elevate service standards and knowledge.
- Conducted performance evaluations and provided constructive feedback to employees.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Enhanced team productivity by streamlining operational processes.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved operational efficiency by adopting new technology for inventory management.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Colorado Technical UniversityColorado Springs, CO
from Business Management
11.2027
Skills
- Customer relations
- Attention to detail
- Driven and determined
- Customer service
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Business planning
- Employee training
- Team collaboration and leadership
- Performance improvement
- Hiring and onboarding
- Process improvements
- Calendar management
- Business growth initiatives
- Inventory management
- Operations oversight
- Sales tracking
- Cost control
- Proficient in software
- Data management
- Data analysis
- Staff training/development
- Direct sales
- Organizational structuring
- Administrative management
- Records organization and management
- Financial oversight
- Desktops, laptops, and mobile devices
- Customer retention
- Employee scheduling
- Performance improvements
- Sales strategies
- Business leadership
- Goal setting
- Inventory tracking and management
- Scheduling
- Effective leader
- Business management
- Marketing strategies
- Teamwork and collaboration
- Team leadership
- Customer service management
- Decision-making
- Innovation management
- Sales oversight
- Entrepreneurial leadership
- Industry trend tracking
- Sustainable business models
- Verbal and written communication
- Change management
- Cross-functional team coordination
- Corporate governance
- Employee development
- Talent allocation
- Resources allocation
- Contract management
- Consulting
- Staffing oversight
- E-commerce management
- Organizational development
- Human resources management
- Regulatory compliance
- Incident response
- Cost analysis and savings
- Trends analysis
- Vendor relationship management
- Financial administration
- Task delegation
- Financial planning
- Process improvement
- Coaching and mentoring
- Sales strategics
- Public speaking
- Negotiation
- Staff management
- Policies and procedures development
- New business development
- Start-up operations
- Strategic planning
- Business marketing
- Accounting management
- Negotiation and persuasion
- Sales development
- Financial management
- Sales planning
- Staff hiring
- Cost control and budgeting
- Quality assurance
- Bookkeeping
- Social media marketing
- Budget control
- Operations management
- Professional networking
- Issue resolution
- Strategic Decision-making
- Purchasing and planning
- Project management
- Business development
- Business administration
Accomplishments
With
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Timeline
Business Owner
MissLadybugsBo8kKeeping&Tax Services L.L.C
04.2021 - Current
Private Sitter
Home Health Care
08.2010 - 12.2015
Assistant Manager
Popeyes Louisiana Chicken
02.2010 - 03.2022
Assistant Manager
Jack in the Box
01.2002 - 08.2010
Colorado Technical University
from Business Management