Jamie Moua
Certified Medical Biller/Coder
North Las Vegas,NV
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results driven Medical Biller motivated to perform beyond expectations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Scheduler/Medical Biller
/Calderon Medical Group
10.2024 - 03.2025
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments..
- Collaborated with customers to resolve disputes.
- Verified accuracy of accounts payable payments, resulting in 87% reduction in payment errors and check reissues.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Used data entry skills to accurately document and input statements.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Initiated peer review system for billing codes used, which significantly minimized coding discrepancies.
Driver
Uber
10.2021 - 02.2024
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Retail Sales Associate
Paradise Island Boutique
04.2020 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
LogistiCare Inc.
09.2016 - 05.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Agent Assistant
Farmers Insurance Agency
05.2013 - 09.2016
- Helped maintain a positive work environment by taking initiative to address small office issues, such as equipment maintenance or supply replenishment.
- Upheld confidentiality standards while managing sensitive information related to properties or client personal data.
- Improved office organization by managing agent schedules, appointments, and travel arrangements.
- Contributed to agency growth by conducting market research and creating competitive analysis reports for agents'' use in developing strategies.
- Delivered exceptional customer service while handling inquiries from prospective buyers or sellers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative/Sales
Las Vegas Motor Speedway
11.2012 - 05.2013
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service/ Collections/Retention Specialist
E-Creek Solutions
02.2007 - 10.2010
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
Mortgage Loan Originator/Trainer
Equity One
03.2001 - 02.2007
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
- Assisted credit officers with loan applications to originate 10 loans a day.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
Diploma - Medical Billing And Coding
Northwest Career College
Las Vegas, NV 05.2001 -
Skills
Medical billing and coding
Insurance verification
Data entry
Customer service
Appointment scheduling
Attention to detail
Time management
Document management
Schedule coordination
Payroll processing
Teamwork and collaboration
Computer skills
Certification
Medical Billing and Coding Specialist
Timeline
Medical Billing and Coding Specialist
05-2025
Scheduler/Medical Biller
/Calderon Medical Group
10.2024 - 03.2025
Driver
Uber
10.2021 - 02.2024
Retail Sales Associate
Paradise Island Boutique
04.2020 - 10.2022
Customer Service Representative
LogistiCare Inc.
09.2016 - 05.2018
Agent Assistant
Farmers Insurance Agency
05.2013 - 09.2016
Customer Service Representative/Sales
Las Vegas Motor Speedway
11.2012 - 05.2013
Customer Service/ Collections/Retention Specialist
E-Creek Solutions
02.2007 - 10.2010
Diploma - Medical Billing And Coding
Northwest Career College
05.2001 -
Mortgage Loan Originator/Trainer
Equity One
03.2001 - 02.2007