Jamie Moua
Certified Medical Biller/Coder
North Las Vegas,NV
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results driven Medical Biller motivated to perform beyond expectations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Scheduler/Medical Biller
/Calderon Medical Group
10.2024 - 03.2025
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments..
- Collaborated with customers to resolve disputes.
- Verified accuracy of accounts payable payments, resulting in 87% reduction in payment errors and check reissues.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Used data entry skills to accurately document and input statements.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Initiated peer review system for billing codes used, which significantly minimized coding discrepancies.
Driver
Uber
10.2021 - 02.2024
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Retail Sales Associate
Paradise Island Boutique
04.2020 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
LogistiCare Inc.
09.2016 - 05.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Agent Assistant
Farmers Insurance Agency
05.2013 - 09.2016
- Helped maintain a positive work environment by taking initiative to address small office issues, such as equipment maintenance or supply replenishment.
- Upheld confidentiality standards while managing sensitive information related to properties or client personal data.
- Improved office organization by managing agent schedules, appointments, and travel arrangements.
- Contributed to agency growth by conducting market research and creating competitive analysis reports for agents'' use in developing strategies.
- Delivered exceptional customer service while handling inquiries from prospective buyers or sellers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative/Sales
Las Vegas Motor Speedway
11.2012 - 05.2013
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service/ Collections/Retention Specialist
E-Creek Solutions
02.2007 - 10.2010
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
Mortgage Loan Originator/Trainer
Equity One
03.2001 - 02.2007
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
- Assisted credit officers with loan applications to originate 10 loans a day.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
Diploma - Medical Billing And Coding
Northwest Career College
Las Vegas, NV 05.2001 -
Skills
Medical billing and coding
Certification
Medical Billing and Coding Specialist
Timeline
Medical Billing and Coding Specialist
05-2025
Scheduler/Medical Biller
/Calderon Medical Group
10.2024 - 03.2025
Driver
Uber
10.2021 - 02.2024
Retail Sales Associate
Paradise Island Boutique
04.2020 - 10.2022
Customer Service Representative
LogistiCare Inc.
09.2016 - 05.2018
Agent Assistant
Farmers Insurance Agency
05.2013 - 09.2016
Customer Service Representative/Sales
Las Vegas Motor Speedway
11.2012 - 05.2013
Customer Service/ Collections/Retention Specialist
E-Creek Solutions
02.2007 - 10.2010
Diploma - Medical Billing And Coding
Northwest Career College
05.2001 -
Mortgage Loan Originator/Trainer
Equity One
03.2001 - 02.2007
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