Oversees daily office operations and delegates authority to assigned supervisors
Develops and implements plans and objectives for clerical functions, clinic policies, and procedures
Assists in recruiting, hiring, orientation, development, and evaluation of staff
Coordinates staff merit increases, promotions, and disciplinary actions
Monitors and approves staff time off, attendance records, and payroll
Establishes and maintains an efficient and responsive patient flow system
Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental and infection control, codes and requirements of accreditation and regulatory agencies
Completes all assigned training such as CPR, OSHA, and HIPAA Compliance
Manages accounts receivables, petty cash, and daily balance submissions
Billing and Biologics manager
Allergy & Asthma Specialists Ltd.
09.2015 - Current
Oversees purchasing and medical billing aspects for biologics administered within our practice
Responsible for planning, organizing, reviewing, evaluating, and training the work of billers/coders within the department
Reconciles and reviews accurate charge entry relative to the professional services provided
Assist with questions regarding billing and coding issues, outstanding balances and payments, weekly and monthly reporting, and daily claim resolution within the practice
Stays updated on CMS regulations and billing/payment guidelines for all in network payers
Audits records to ensure proper submission of services prior to billing
Researches and submits MIPS for each provider to CMS yearly
Conducts training for all providers and staff
Serves as key contact with offices to answer coding questions
Supplies correct ICD-10 and CPT codes for all services performed
Maintains strict confidentiality of all PHI and adheres to HIPAA guidelines
Billing Specialist
Allergy & Asthma Specialists Ltd.
12.2011 - 09.2015
Responsible for collecting, posting, and managing patient accounts and insurance payments
Ensures consistent collection of payment at time of service, runs accounts receivable reports regularly
Responsible for submitting claims and following up with insurance companies
Prepares and submits clean claims to insurance companies both electronically and by paper
Reviews, answers, and assists questions from patients and insurance companies
Identifies and resolves patient billing problems
Prepares daily deposit, verifies insurance information, and updates patient accounts with any changes
Payroll Technician I
Chesapeake Police Department
01.2008 - 12.2011
Process weekly and semi-monthly payroll for over 500 employees and distribute payroll checks in Kronos
Create and maintain various payroll reports, calculate leave and overtime, assist employees with insurance, payroll, and city benefits inquiries
Prepare new hires and personnel file, prepare HR personal actions forms, workman’s comp paperwork, VEC paperwork, and balance various banking accounts
Calculate and maintain employee’s sick/annual leave hours
Entered journal entries into Peoplesoft
Billing Specialist
Allergy & Asthma Specialists Ltd.
01.2001 - 01.2008
Responsible for collecting, posting, and managing patient accounts and insurance payments
Responsible for submitting claims and following up with insurance companies
Prepares and submits clean claims to insurance companies both electronically and by paper
Reviews, answers, and assists questions from patients and insurance companies
Identifies and resolves patient billing problems
Prepares daily deposit, verifies insurance information, and updates patient accounts with any change
Education
Completion of ICD-9, CPT Coding, and Medical Terminology Courses - Auditing and Advance Auditing Courses
Physician Enhancements Ins.
12.2002
Business Administration -
Tidewater Community College
05.2002
Skills
Project management
Data analysis
Communication
Organization
Problem-solving
Management
Accounting/Finance
Human Resources
Training
Personal Information
Title: OFFICE MANAGER/billing manager
Timeline
Office manager
Allergy & Asthma Specialists Ltd.
02.2022 - Current
Billing and Biologics manager
Allergy & Asthma Specialists Ltd.
09.2015 - Current
Billing Specialist
Allergy & Asthma Specialists Ltd.
12.2011 - 09.2015
Payroll Technician I
Chesapeake Police Department
01.2008 - 12.2011
Billing Specialist
Allergy & Asthma Specialists Ltd.
01.2001 - 01.2008
Completion of ICD-9, CPT Coding, and Medical Terminology Courses - Auditing and Advance Auditing Courses