Jamie Mullaley
Summary
Seasoned Certified 911 Public Safety Telecommunicator with a robust tenure at Volusia Sheriff's Office, adept in emergency management and critical thinking. Spearheaded multi-agency coordination during crises, enhancing unit response through advanced communication. Proven track record in training development and policy refinement, underscored by 8 years as a Certified Training Officer and 4 as Assistant Supervisor.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified 911 Public Safety Telecommunicator
Volusia Sheriff's Office
07.2014 - Current
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Increased situational awareness for responding units through timely notifications of potential hazards or threats.
- Supported ongoing training initiatives by participating in scenario-based exercises and providing constructive feedback to peers.
- Assisted in updating department policies and procedures, promoting compliance with industry standards and best practices.
- Provided essential support during natural disasters or major incidents, prioritizing resource allocation based on urgent needs.
- Was a Certified Training Officer for 8 years and Assistant Supervisor for 4 years of that.
Education
High School Diploma -
Mainland High School
Daytona Beach, FL05.2007
Skills
Multitasking Abilities
Excellent Communication
Critical Thinking
Computer-Aided Dispatch
Emergency Management
Emergency Medical Dispatch (EMD)
Medical Terminology
Basic life support understanding
Public Safety Telecommunicator (PST)
CPR and First Aid
Effective Communication
Organizational Skills
Accomplishments
- Represented Dispatch during the Daytona Beach International Airport Full-Scale Triennial Exercise with accuracy and efficiency with one co-worker.
- Assisted in the implementation and training for the former Nurse Triage program.
- Assisted with updating training program for call takers & fire/EMS dispatchers along with creating training material for CTOs to utilize.
Certification
- Public Safety Telecommunicator Certification - Florida Dept of Health - License PST9066 - Expires February 2025
- Basic Life Support Certification (BLS) - eCard 255411071519 - Expires June 2026
- TTY/TDD for Telecommunicators – Florida's Commission on Deaf and Hard of Hearing or equivalent.
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO). Expires February 2026
- Emergency Medical Dispatcher (EMD) - Expires February 2025
- FCIC/NCIC Limited Access - Expires June 2025
- Emergency Mental Health Dispatching (EMHD)
- Communications Supervisor Training
- Crisis Intervention Team (CIT)
- A Safe Haven for Newborns - Online Education and Training
- Suspicious Activity Reporting - Dept of Homeland Security
- FEMA Certifications:
- ICS 100 - Introduction to the Incident Command System
- ICS-200 - Basic Incident Command System for Initial Response
- ICS 317.a - Introduction to Community Emergency Response Team (CERTs)
- IS 700.b - An Introduction to the National Incident Management System
- IS 242.c - Effective Communication
Timeline
Certified 911 Public Safety Telecommunicator
Volusia Sheriff's Office
07.2014 - Current
High School Diploma -
Mainland High School
- Public Safety Telecommunicator Certification - Florida Dept of Health - License PST9066 - Expires February 2025
- Basic Life Support Certification (BLS) - eCard 255411071519 - Expires June 2026
- TTY/TDD for Telecommunicators – Florida's Commission on Deaf and Hard of Hearing or equivalent.
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO). Expires February 2026
- Emergency Medical Dispatcher (EMD) - Expires February 2025
- FCIC/NCIC Limited Access - Expires June 2025
- Emergency Mental Health Dispatching (EMHD)
- Communications Supervisor Training
- Crisis Intervention Team (CIT)
- A Safe Haven for Newborns - Online Education and Training
- Suspicious Activity Reporting - Dept of Homeland Security
- FEMA Certifications:
- ICS 100 - Introduction to the Incident Command System
- ICS-200 - Basic Incident Command System for Initial Response
- ICS 317.a - Introduction to Community Emergency Response Team (CERTs)
- IS 700.b - An Introduction to the National Incident Management System
- IS 242.c - Effective Communication
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