Jamie Multz
Palatine,IL
Summary
Technical Specialist with 5+ years of experience, specializing in healthcare solution integrations, client onboarding, technical support and cross-functional team engagement to drive product success.
Overview
6
6
years of professional experience
Work History
Product Owner
Intelligent Medical Objects
Rosemont, IL
03.2023 - 11.2023
- Gathered and prioritized product requirements from stakeholders.
- Analyzed customer feedback to identify areas for improvement.
- Developed user stories, acceptance criteria, and mockups for new features.
- Managed sprints and monitored progress against project timelines.
- Collaborated with development teams to ensure successful delivery of products.
- Facilitated daily stand-up meetings to review progress towards sprint goals.
- Performed QA testing of new features prior to their release into production environment.
- Managed risks and resolved issues that affected product scope, schedule, and quality.
Senior Technical Specialist
Intelligent Medical Objects
Rosemont, IL
10.2017 - 03.2023
- Collaborate cross functionally between all business functions to align on product support and new product requests.
- Evolving knowledge of major healthcare code-sets and terminology to support clinical documentation and coding workflows within various industry leading EHR's
- Liaison for external and internal stakeholders primarily obtaining and relaying end user feedback and development commitments.
- Integrate and onboard products while providing technical support and training to achieve successful client go-lives.
- Troubleshoot product issues and engage partners and internal stakeholders as needed for resolution.
- Track project implementation tasks, achievements, risks and resolution to ensure visibility to internal stakeholders
- Update and maintain internal and external technical documentation
Education
Bachelor of Science - Business Management
Southern Illinois University
Carbondale, IL05.2017
Skills
- Troubleshooting and Diagnosis
- Cross functional collaboration and escalation
- Product Integration
- Documentation Creation
- Product Onboarding
- User Training
- Process Improvement
- Communication (internal and external)
Timeline
Product Owner
Intelligent Medical Objects
03.2023 - 11.2023
Senior Technical Specialist
Intelligent Medical Objects
10.2017 - 03.2023
Bachelor of Science - Business Management
Southern Illinois University
Similar Profiles
Mary UdesenMary Udesen
Executive Assistant to CFO and Strategic Team at Intelligent Medical ObjectsExecutive Assistant to CFO and Strategic Team at Intelligent Medical Objects
SAIKAT GOSWAMI MDSAIKAT GOSWAMI MD
Fellow Physician, Pediatric Hematology & Oncology at Cohen Children's Medical CenterFellow Physician, Pediatric Hematology & Oncology at Cohen Children's Medical Center
Sayan AttaSayan Atta
Senior Backend Developer at Coding ObjectsSenior Backend Developer at Coding Objects