Jamie Murphy
KAUFMAN,TX
Summary
Knowledgeable and dedicated customer service professional with 25+ experience in the veterinary field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Abrams Forest Veterinary Clinic, a Thrive Partner
08.2008 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers and maintained adequate cash supply.
Education
Associate of Science - Veterinary Technology
Cedar Valley Community College
Lancaster, TX05-2000
Skills
- Customer service
- Data entry
- Payment processing
- Client relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product knowledge
- Appointment scheduling
- Order processing
- Microsoft PowerPoint
- Microsoft Word
- Administrative support
Timeline
Customer Service Representative
Abrams Forest Veterinary Clinic, a Thrive Partner
08.2008 - Current
Associate of Science - Veterinary Technology
Cedar Valley Community College
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