Jamie Murphy
West Burlington
Summary
Resourceful administrative assistant delivering effective calendar management, organization, and customer communication. Demonstrated ability to resolve technical issues and maintain efficient office operations, supporting overall team success.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Burlington Community School District
Burlington
01.2023 - Current
- Coordinated schedules and appointments for staff and community events.
- Managed incoming calls and directed inquiries to appropriate personnel.
- Maintained organized filing systems for student records and correspondence.
- Assisted in preparing materials for meetings and presentations.
- Processed and tracked office supplies to ensure availability.
- Supported communication efforts through newsletters and social media updates.
- Served as point of contact for visitors, providing information and assistance.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Housekeeper/Front Desk Receptionist
Holiday Inn Express Hotel
Burlington
10.2023 - 02.2024
- Cleaned and sanitized guest rooms following hotel standards and procedures.
- Responded to guest requests for additional amenities or room service items.
- Conducted thorough inspections of completed work to ensure quality standards.
- Collaborated with front desk staff to address guest concerns efficiently.
- Changed bed linens and towels, tidied up rooms.
- Interacted pleasantly with clients and guests when performing daily duties.
Technical Support Representative
Teleperformance USA
West Salem
09.2014 - 12.2023
- Provided technical assistance to customers via phone and chat.
- Resolved hardware and software issues for diverse client systems.
- Documented customer interactions in the ticketing system accurately.
- Educated customers on product features and usage best practices.
- Trained new representatives on troubleshooting procedures and tools.
- Escalated complex issues to senior technical teams as needed.
- Maintained up-to-date knowledge of products and support tools used.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customer in understanding products, components and systems using technical demonstration.
Education
GED -
Southeaster Community College GED
West Burlington, IA05-2010
Skills
- Document organization
- Calendar management
- Data entry
- Office administration
- Meeting preparation
- Customer communication
- Event coordination
- Microsoft Excel
- Problem solving
- Scheduling appointments
- Time management
- Team collaboration
- Attention to detail
- Expense reporting
Custom Section 1
- Jennifer Danielson 3420 Mason RD, Burlington, IA 52601 (319)- 208-4085
- Emma Reiners 607 S Star Ave, Burlington, IA 52601 (319) 316-2468
- Samantha Mears 617 Harrison Ave, Burlington, IA 52601 (319) 759-7059
Timeline
Housekeeper/Front Desk Receptionist
Holiday Inn Express Hotel
10.2023 - 02.2024
Administrative Assistant
Burlington Community School District
01.2023 - Current
Technical Support Representative
Teleperformance USA
09.2014 - 12.2023
GED -
Southeaster Community College GED