Jamie Murwin
Brooksville,FL
Summary
Results-driven records clerk with over 8 years of experience in maintaining accurate records and implementing efficient filing systems. Skilled in training new staff and enhancing data retrieval processes to support organizational success.
Overview
30
30
years of professional experience
Work History
Records Clerk IV
Pasco County Clerk and Comptroller
12.2017 - Current
- Processed and maintained accurate records in compliance with legal standards.
- Coordinated document retrieval and archiving to enhance accessibility for staff and public inquiries.
- Implemented efficient filing systems that improved record organization and reduced retrieval time.
- Trained new staff on record management procedures, ensuring adherence to best practices and policies.
- Conducted regular audits of records to ensure accuracy and compliance with regulatory requirements.
- Developed training materials that improved onboarding efficiency for new clerks in the department.
- Collaborated with departments to streamline record-keeping processes, enhancing overall operational efficiency.
- Led initiatives to digitize records, significantly reducing physical storage needs and improving data access.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Followed established policies and procedures to maintain compliance with regulations.
- Enhanced accuracy in data entry tasks by consistently adhering to quality control measures and promptly addressing errors.
- Updated records with new information.
- Assisted with record management system implementation and maintenance to streamline operations.
- Provided training to new records clerks to improve knowledge and skills.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Followed confidentially regulations to maintain privacy.
- Participated in regular reviews of record management policies, offering valuable input based on firsthand experience working with the system daily.
- Trained new staff on proper record-keeping procedures, fostering a consistent approach across the organization.
- Streamlined scanning processes by implementing standardized procedures for digitizing physical documents, resulting in more efficient record management.
- Improved data accuracy by meticulously reviewing and updating records as necessary.
- Leveraged technology to digitize paper records, making data retrieval faster and more reliable.
- Followed security protocols to protect sensitive and proprietary information.
Front End Manager
Winn Dixie Marketplace #0702
09.1995 - 06.2017
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management strategies to optimize stock levels.
- Enhanced store layout for improved customer flow and experience.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in fourteen checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees through day-to-day work and complex problems.
- Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
- Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Recorded financial transactions and performed account reconciliations.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Certificate - Leadership
St. Leo Leadership Training
Pasco, FL02-2026
Certificate - Mental Health First Aid Certification
Pasco County Clerk And Comptroller
New Port Richey, FL05-2025
Promotion - Career Progression III To IV
Pasco County Clerk And Comptroller
New Port Richey, FL05-2023
Promotion - Career Progression II To III
Trainingpasco County Clerk And Comptroller
New Port Richey, FL03-2020
Promotion - Career Progression I To II
Pasco County Clerk And Comptroller
New Port Richey, FL01-2019
Certificate - Microsoft Office
Access Computer Training
Land O' Lakes, FL03-2018
High School Diploma -
Central High School
Brooksville, FL06-1997
Skills
- Records management
- Report generation
- File/records maintenance
- Phone answering
- Dependable and responsible
- Confidential materials handling
- Organizational skills
- Database searches
- Computerized report generation
- Work Planning and Prioritization
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Flexibility
- Decision making and prioritization
- Verbal and written communication
- Creative problem solving
- Decision-making
- Documentation and recordkeeping
- Self motivation
- Task prioritization
Accomplishments
- Supervised team of up to twenty three staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of ten in the development of improving the career progression program.
Timeline
Records Clerk IV
Pasco County Clerk and Comptroller
12.2017 - Current
Front End Manager
Winn Dixie Marketplace #0702
09.1995 - 06.2017
Certificate - Leadership
St. Leo Leadership Training
Certificate - Mental Health First Aid Certification
Pasco County Clerk And Comptroller
Promotion - Career Progression III To IV
Pasco County Clerk And Comptroller
Promotion - Career Progression II To III
Trainingpasco County Clerk And Comptroller
Promotion - Career Progression I To II
Pasco County Clerk And Comptroller
Certificate - Microsoft Office
Access Computer Training
High School Diploma -
Central High School