Jamie Musial
Wheeling,US
Overview
15
15
years of professional experience
Work History
Exam Services CBT Administrative Assistant
Society of Actuaries
06.2022 - Current
- Manage exam production and delivery, resolve scheduling issues, and monitor candidate inquiries, ensuring timely responses and efficient problem-solving
- Coordinate with vendor and global supervisors to administer exams, address technical challenges, and maintain seamless testing experiences
- Analyze and update database records, prepare exam materials, and generate comprehensive reports for streamlined exam administration
- Handle escalated customer service issues, providing exceptional support and receiving top remarks for resolving complex candidate concerns
Donor Services Coordinator
JourneyCare Foundation
03.2020 - 03.2022
- Managed Raiser's Edge CRM database, ensuring data integrity
- Processed diverse donations, reconciled batches, and generated donor communications
- Streamlined data import from third-party platforms, enhancing efficiency
- Handled complex gift types including pledges and planned donations
- Supported special events and updated donor materials, fostering strong relationships
Transaction Processor
NRT, LLC, Coldwell Banker
02.2017 - 10.2019
- Processed transactions with 98% accuracy, ensuring timely documentation upload within 24 hours and maintaining precise financial data entry in multiple systems
- Conducted thorough audits of transaction documentation, identifying discrepancies and implementing corrective measures to maintain data integrity
- Facilitated seamless communication with branch offices, enhancing compliance and providing exceptional support to agents and internal departments
Administrative Freelancer
M. Musial & Associates
10.2009 - 10.2019
- Proofread and edited transcripts, meeting client formatting and syntax requirements
- Performed precise closed caption transcription for TV and movies, ensuring verbatim accuracy and proper formatting as per client specifications
- Developed SEO-friendly captions for web content, enhancing digital visibility while maintaining high-quality standards
- Trained new hires, providing detailed feedback and fostering a supportive learning environment
- Segmented and logged metadata for Warner Bros projects, applying meticulous attention to detail for accurate archiving and retrieval
- Streamlined caption writing process for HGTV projects, efficiently assigning titles, taxonomy tags, and keywords to enhance content discoverability
Education
BA - Journalism
Northern Illinois University
Timeline
Exam Services CBT Administrative Assistant
Society of Actuaries
06.2022 - Current
Donor Services Coordinator
JourneyCare Foundation
03.2020 - 03.2022
Transaction Processor
NRT, LLC, Coldwell Banker
02.2017 - 10.2019
Administrative Freelancer
M. Musial & Associates
10.2009 - 10.2019
BA - Journalism
Northern Illinois University
Similar Profiles
Shaofan Hong Shaofan Hong null
Intern at Society of ActuariesIntern at Society of Actuaries
JEEMIN YANGJEEMIN YANG
Actuarial Content Creator at Coaching ActuariesActuarial Content Creator at Coaching Actuaries
Hassan MorsyHassan Morsy
Business Development Manager at Institute and Faculty of ActuariesBusiness Development Manager at Institute and Faculty of Actuaries
Nathaly LopezNathaly Lopez
Immigration Paralegal at Godoy Law OfficeImmigration Paralegal at Godoy Law Office
Vladislav DimitrovVladislav Dimitrov
E-Commerce Operations Manager at Fashion Focals, LLCE-Commerce Operations Manager at Fashion Focals, LLC