Jamie Napolitano
Eustis,FL
Summary
Extremely motivated, independent contractor with diverse experience in working with customer service satisfaction and managing my own business. Seeking to broaden my experience with administrative skills, along with deepening my professional guest/client interactions within a corporate setting. Strong work ethic, adaptability, and exceptional interpersonal skills, working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Independent Stylist
Halo Hair Lounge
Apopka, FL
04.2013 - Current
- Achieved consistent client satisfaction
- Developed effective strategies to foster customer loyalty by cultivating relationships and proactively scheduling future appointments and styles
- Proactively sought out and brought in new clients
- Utilized social media platforms to effectively promote products and services.
- Executed advertising campaigns on various social media platforms to increase reach and engagement
- Demonstrated strong interpersonal skills by effectively engaging with clients via both phone and online platforms
- Continuously seeks opportunities to enhance knowledge of new products, techniques and trends by staying updated through ongoing education
- Oversaw the organization and scheduling of appointments
- Managed inventory effectively
- Efficiently handled all financial aspects
- Handled the complete process of invoicing and payment
- Executed various hair services including cutting, styling, coloring, and specialized in creating stunning looks for updo and wedding events.
- Created customized agreements for unique occasions
- Consistently displayed a strong ability to listen effectively and pay meticulous attention to details
- Proficient in effectively managing a variety of simultaneous tasks
- Works well under high pressure.
Commission Stylist
Cosmopolitan Salon
Longwood, FL
04.2012 - 11.2014
- Continued education under platform international Joico Stylist
- Expanded skill set with advanced cutting and coloring techniques
- Developed a loyal customer base
- Ensured client retention during manager's absence
- Managed inventory effectively and efficiently.
- Successfully conveyed information to clients effectively
- Demonstrated strong work ethic and ability to complete tasks while multitasking.
Receptionist
Posh Salon
Winter Park, FL
05.2011 - 05.2013
- Maintained clear communication and organization as the go-to person for clients and stylists, handling all phone calls, appointments, and sales transactions.
- Managed all aspects of Salon operations like cleaning, inventory upkeep, opening tasks and closing duties.
- Facilitated communication with sales representatives and scheduled professional development courses for staff.
Receptionist
American Builders Supply Inc.
Sanford, FL
01.2010 - 09.2010
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Compiled data from various sources into organized reports for management review.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Utilized Microsoft Word and Excel for various tasks
Education
Cosmetology
Paul Mitchell The School - Oviedo, Florida
Oviedo, FL05-2013
High School Diploma -
Winter Park High School
Winter Park, FL05-2004
Some College (No Degree) -
Valencia College
Orlando, FLSkills
- Managing my own business
- Maintaining clients
- Goal driven
- Handling multiple tasks
- Managing and budgeting expenses
- Excellent written and verbal communication skills
- Excellent customer service skills
- Time management
- Setting appointments
- Follow ups
- Problem solving
- Well organized
- Learning
- Taking on tasks
- Microsoft word
- Microsoft excel
- Telephone Etiquette
- Schedule Management
Timeline
Independent Stylist
Halo Hair Lounge
04.2013 - Current
Commission Stylist
Cosmopolitan Salon
04.2012 - 11.2014
Receptionist
Posh Salon
05.2011 - 05.2013
Receptionist
American Builders Supply Inc.
01.2010 - 09.2010
Cosmetology
Paul Mitchell The School - Oviedo, Florida
High School Diploma -
Winter Park High School
Some College (No Degree) -
Valencia College