Jamie Neal
Greensboro,NC
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Cruise Specialist
Norwegian Cruise Line
06.2022 - 07.2023
- Maintained detailed records of client interactions, ensuring all relevant information was easily accessible for future reference or follow-up inquiries.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Conducted thorough research on cruise destinations and itineraries to provide accurate information and recommendations to clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Assistant Store Manager
Family Dollar
04.2019 - 02.2023
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Customer Service Advisor
Williams-Sonoma
08.2016 - 09.2019
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Managed timely and effective replacement of damaged or missing products.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer Service Manager
Great Stops
02.2009 - 10.2015
- Generated customer satisfaction surveys to analyze results into action plans.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Created and reviewed invoices to confirm accuracy.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
High School Diploma -
GTCC
Greensboro, NC05.2010
Skills
Needs Assessment
Relationship Building
Intuit QuickBooks
Customer Inquiry and Response
Reservations Booking
Cost Calculation
Travel Planning
Timeline
Cruise Specialist
Norwegian Cruise Line
06.2022 - 07.2023
Assistant Store Manager
Family Dollar
04.2019 - 02.2023
Customer Service Advisor
Williams-Sonoma
08.2016 - 09.2019
Customer Service Manager
Great Stops
02.2009 - 10.2015
High School Diploma -
GTCC