Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Supervised over 100 staffs to optimize brand expansion initiatives and productivity for 7 locations.
Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
Developed vendor network of contacts to drive down costs and increase revenues.
Introduced cost-saving initiatives to reduce losses and increase profit margin.
Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Mortgage Loan Signing / Signing Agent
Ticor Title, Title 365, Field, Choice, AA Notary,
10.2014 - Current
Conducted over 5,000 real estate closing transactions for Mortgage Refinance, Purchase, HELOC, & Reverse Mortgage
Schedule appointments on behalf of staff members to keep office operations smooth and efficient.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas
Routed agreements, contracts and invoices through signature process.
Loan Processor
Mission Loans, LLC
08.2021 - 02.2022
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Prepared documents for underwriting by verifying client income, credit reports, and other information.
Verified employment and physical business with various companies ( The Work Number, Equifax Verification Services, Truework, Google Map, etc )
Utilized loan origination software to close on average 30 loans per month
Facilitated communication with loan applicants, loan officers, set-ups, underwriters and closers to optimize process and maintain updated information from start to end of each file.
Developed and maintained relationships with customers, lenders and other third parties.
Licensed Realtor
First Team Real Estate
06.2019 - 06.2021
Managed, follow-up escrow process and any conditions sent from underwriting departments
Evaluated financial statements and contacted institutions and customers to clarify details
Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Loan Modification Processor
Pacific Horizon Financial Inc.
12.2009 - 11.2014
Filed completed loan applications with underwriting and made approval or denial recommendations.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Verified credit histories, personal references and employment backgrounds for each applicant.
Education
Mortgage Loan Signing / Public NNA
National Notary Association
Chatsworth, CA
2014
Real Estate Realtor
Allied Schools
Laguna Hills, CA
2008
Associate of Arts - General Studies
Grossmont College
El Cajon, CA
2001
Skills
Proficient with computer skills which consist of the following: Microsoft Work, Sending Emails, Business Letters, Words, Data Entry, Excel, Outlook
Strong customer service skills with demonstrated ability to deliver results while working in a fast-paced, change -driven environment
Completed complicate Real Estate & Loan Documents, excellent interpersonal skills, communication skills
Demonstrated sense of urgency and attention to detail, strong organizational and follow-up
Timeline
Loan Processor
Mission Loans, LLC
08.2021 - 02.2022
Licensed Realtor
First Team Real Estate
06.2019 - 06.2021
Regional Manager
Happy Head Foot Reflexology Massage
02.2018 - Current
Mortgage Loan Signing / Signing Agent
Ticor Title, Title 365, Field, Choice, AA Notary,
10.2014 - Current
Loan Modification Processor
Pacific Horizon Financial Inc.
12.2009 - 11.2014
Mortgage Loan Signing / Public NNA
National Notary Association
Real Estate Realtor
Allied Schools
Associate of Arts - General Studies
Grossmont College
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