Jamie Nichols

Verified patient details and insurance coverage and collected co-pays.

• Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
• Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Maintained knowledge of hospital services, specialties, and offerings to provide accurate information to incoming patients or their families during intake processes effectively .
• Contributed to a positive work environment through strong team collaboration and effective conflict resolution skills.
• Enhanced patient satisfaction with timely and accurate registration of personal information and insurance details.
• Participated in ongoing training programs to stay current on industry best practices and hospital policies.
• Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Fostered positive customer relations by resolving complaints and inquiries promptly.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.

• Built relationships with customers to encourage repeat business.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
• Processed orders on POS system and accepted cash and charge payments.
• Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
• Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
• Enhanced drive-thru service speed by optimizing order taking and payment processes.
• Streamlined drive-thru operations to minimize wait times, enhancing customer convenience.
• Managed cash register accurately, facilitating smooth transactions for customers.