Jamie Norcia
Buffalo,NY
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with 5 years in customer service improving service and facilities workflow. Effective communicator skilled at coordinating with team members. Multi-talented Shift Manager offering experience and strong track record leading teams through daily operations. Personable and energetic with skill in employee scheduling and inventory management. Driven Shift Lead Manager with experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines. Ready to offer exceptional leadership and planning abilities to take on new role in customer service setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in customer service standards and market trends. Customer-focused professional with successful career in customer service sector. Dynamic successful applying dedication and passion in busy business environment.
Overview
5
5
years of professional experience
Work History
Patient Support Specialist
Spectrum Health And Human Services
Buffalo, NY
02.2022 - Current
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Warmly greeted patients and visitors and made each feel welcome.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Prepared variety of different written communications, reports and documents.
Shift Manager
Mighty Taco
East Aurora, NY
08.2017 - 02.2022
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours and inventory movements.
- Trained back-up associates and led crew members in managing operations of storefront.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Kept employees operating productively and working on task to meet business and customer needs.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
Continuing - LPN
Trocaire College
Buffalo, NYInternship
Mercy Hospital
Buffalo, NYClinical Site
Elderwood
Williamsville, NYClinical Site
Buffalo Community Health Center
Buffalo, NYHigh School Diploma -
Ormsby
Buffalo, NYHigh School Diploma -
East Aurora High School
East Aurora, NY06.2019
Skills
- Accurate money handling
- Inventory controls
- Schedule Management
- Training and mentoring
- Strategic planning
- Team Building
- Staff Management
- Budgeting
- Sales and marketing
- Excellent Communication
- Training and Development
- Dependable and Responsible
- Analytical and Critical Thinking
Timeline
Patient Support Specialist
Spectrum Health And Human Services
02.2022 - Current
Shift Manager
Mighty Taco
08.2017 - 02.2022
Continuing - LPN
Trocaire College
Internship
Mercy Hospital
Clinical Site
Elderwood
Clinical Site
Buffalo Community Health Center
High School Diploma -
Ormsby
High School Diploma -
East Aurora High School
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