Jamie Norris
Westland,MI
Summary
Motivated Patient Account Representative offering 4 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Trinity Health
07.2019 - 03.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Resolved billing inquiries and disputes in timely fashion.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Handled customer service inquiries in person, via telephone and through email.
- Developed and implemented customer service policies and procedures.
- Electronically submitted bills according to compliance guidelines.
- Contacted patients after insurance was calculated to obtain payments.
- Analyzed customer financial records to determine appropriate payment plan.
Customer Service Representative
Associated Community Services
06.2016 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
University Preparatory Academy - High School
Detroit, MI06.2016
Skills
- Chart Pulling
- Document Filing
- Medical Insurance
- Customer Loyalty
- Customer Service Management
- Medical Billing
- Microsoft Office
- Appointment Scheduling
- HIPAA Compliance
- Account Resolutions
Timeline
Customer Service Representative
Trinity Health
07.2019 - 03.2023
Customer Service Representative
Associated Community Services
06.2016 - 08.2018
High School Diploma -
University Preparatory Academy - High School
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