Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Oakleaf

ELLIOTT,IA

Summary

I have 16 years of experience, including as a Manager, as a Dispatcher and as a Customer Service Rep in industries including Communications, Customer Service, and Health Services. Most recently, I have been working as a Manager at AT&T/Directv from April 2010 to Current. My skills and experiences include: Cash Handling, Cashier, Avaya, Payroll systems, and HR. I hold a High School/GED degree in General from STANTON COMMUNITY HIGH.

Overview

21
21
years of professional experience

Work History

Specialist

AT&T/Directv
04.2010 - Current
  • Am an Attendance Manager and a Group Time Reporter, which is a payroll manager
  • I keep track of agents attendance absences and tardys
  • I provide them Employee Discussion letters, Step of Discipline Letters to their managers, FMLA, Disability, and Job Accommodation information to the agents and managers and an attendance manager
  • I update agents time cards when needed in the MyTime system (formerly known as Kronos), elink system, and TVI
  • I make sure agents all hours entered, so they are paid correctly
  • I approve time cards on appropriate payroll closing times
  • Update agents schedule and time cards for FMLA approved time to cover their attendance
  • I review agents Union contracts for allowable paid time off or excused time off
  • Prior to being moved to payroll, I managed dispatch agents that took phone calls and worked reports
  • I worked with Temp Agencies on interviewing, hiring, and terminating positions
  • I also hired temp agents to full time agents
  • I did their new hire paperwork, drug testing appts with the hospital and paperwork
  • I also did some of the agents duties
  • Spoke with customers by phone
  • Provided information about products and services
  • Took and recorded orders
  • Received and processed incoming phone calls from customer or client base
  • Recorded details of customer inquiries
  • Effectively identified customer concerns over the phone
  • Notified customers of any planned adjustments
  • Communicated with a clear, distinct voice
  • Maintained effective working relationships with customers
  • Maintained a positive and professional phone demeanor
  • My accomplishments included: I started as an agent, then promoted to a lead, and now a manager for over 5 years
  • Knowledge sets include: Avaya software, Customer service and support software, Desktop computers, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word, Phone headsets, Phone System, Predictive dialers, Kronos, MyTime, Elink, TVI, NICE IEX
  • I have completed numerous leadership classes,and have completed some administrative and payroll classes that AT&T has provided for free
  • Examples include: Diversity, Team Management, Delagating, Decision Making, Key Accounting Concepts and Principles, Basic Account Concepts, Preparing Financial Statements, and Closing Accounts.

Dispatcher

Triple C Transport, LLC
02.2009 - 07.2009
  • Answered phones, received load information from drivers and customers
  • Gave drivers there load information daily and did a morning and afternoon check in with them
  • Email, fax, and send appropriate information to and from customers.

Customer Service Rep

Aerosat USA
06.2008 - 02.2009
  • Answer phones, received information from DTV technicians and enter information into computer
  • Email or call technicians supervisors for any concerns or problems.

LEAD SALES REP

PREMIER COMMUNICATION
07.2003 - 02.2008
  • ANSWER PHONES, DO REPORTS, DATA ENTRY, SUPERVISE OVER CO-WORKERS

COOK

STANTON CARE CENTER
11.2006 - 04.2007
  • COOK AND SERVE FOOD TO RESIDENCE, WASH DISHES AND PUT AWAY

PHONE REP

APEX DIGITAL
03.2002 - 11.2003
  • ANSWER PHONES, DATA ENTRY, REPORTS.

Education

High School/GED -

STANTON COMMUNITY HIGH
2000

Skills

  • Technical or Computer Skills
  • Cash Handling, Cashier, Computer Literate, Customer service, Data Entry, E-Mail, General Office, Internet Knowledgeable, Microsoft Word, Outlook, Typing, Windows, Computer Skills, General Office Duties, Microsoft Windows, Telephone Skills, Autodialing Systems, Avaya, Microsoft Excel, Microsoft Office, Microsoft Outlook

Timeline

Specialist

AT&T/Directv
04.2010 - Current

Dispatcher

Triple C Transport, LLC
02.2009 - 07.2009

Customer Service Rep

Aerosat USA
06.2008 - 02.2009

COOK

STANTON CARE CENTER
11.2006 - 04.2007

LEAD SALES REP

PREMIER COMMUNICATION
07.2003 - 02.2008

PHONE REP

APEX DIGITAL
03.2002 - 11.2003

High School/GED -

STANTON COMMUNITY HIGH

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Jamie Oakleaf