Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jamie O'Brien

Sorrento,FL

Summary

Dedicated and diligent employee with a strong skill set in customer service, multitasking, and time management. Committed to delivering exceptional results and ensuring customer satisfaction. Known for efficient and effective handling of multiple tasks with a high level of attention to detail. Focused on providing excellent service, striving to exceed expectations and contribute to team success.

Overview

18
18
years of professional experience

Work History

Claims Manager

Synergy Healthcare (Formally Consulate Healthcare)
04.2015 - Current
  • Evaluate new claims to determine compensability.
  • Resolved escalated issues by providing effective solutions in a timely manner.
  • Prepared detailed reports on claim status and activities for management review.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to claims processing.
  • Maintain low claims costs through strategic planning.
  • Schedule doctor appointments, radiology sessions, DME equipment, and IME evaluations.
  • Request medical records and updated work status'
  • Maintain appropriate policies, procedures and workflow to compliance
  • Manage new and existing claims by targeting turnaround time to obtain processing goals
  • Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
  • Worked well in a team setting, providing support and guidance.
  • A member of the Employee Assistance fund at the company.

Administrative Assistant

Work Comp Strategic Solutions
04.2012 - 04.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained inventory of office supplies and placed orders.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Scheduling Manager

Advanced Dermatology & Cosmetic Surgery
04.2011 - 01.2012
  • Managed a team of 34 scheduling coordinators
  • Templating schedules for 58 providers
  • Monitored employee absences and tardiness to ensure adequate coverage for shifts.
  • Developed and maintained scheduling systems to ensure efficient workflow.
  • Assisted with the recruitment process by conducting interviews and making hiring decisions.
  • Provided training to new staff on scheduling policies, procedures, and software systems.
  • Conducted regular performance reviews of scheduling staff coordinators.
  • Implemented strategies to improve efficiency in the scheduling process.
  • Collaborated with other departments to coordinate special events or projects.
  • Determined appropriate wage rates based on job duties, experience level.
  • Evaluated current scheduling processes for opportunities for improvement.
  • QA

Customer Service Manager

Florida Radiology Imaging
04.2007 - 09.2010
  • Oversaw a team of 14 customer service representatives responsible for coordinating radiology appointments across five locations.
  • Assisted with opening 2 new locations.
  • Developed and maintained scheduling systems to ensure efficient workflow.
  • Conducted regular performance reviews of scheduling staff members.
  • Implemented strategies to improve efficiency in the scheduling process.
  • Investigated discrepancies in timekeeping reports submitted by employees.
  • Collaborated with other departments to coordinate special events or projects.
  • Evaluated current scheduling processes for opportunities for improvement.
  • Worked close with IT to ensure call center software was up to date
  • Employee relations
  • Monitored amount of appointments scheduled/individual employee stats
  • Interviewed candidates for Scheduling/Customer Service positions
  • Trained new and existing employees on computer system ADS and USA Patriot

Education

Some College -

Seminole State College of Florida
Sanford, FL

High School Diploma -

Lyman High School
Longwood, FL
06-1995

Skills

  • Planning and Organization
  • Administrative Support
  • Personnel Training
  • Procedure Implementation
  • Computer proficiency
  • Customer relations
  • Professional communication

References

References available upon request.

Timeline

Claims Manager

Synergy Healthcare (Formally Consulate Healthcare)
04.2015 - Current

Administrative Assistant

Work Comp Strategic Solutions
04.2012 - 04.2015

Scheduling Manager

Advanced Dermatology & Cosmetic Surgery
04.2011 - 01.2012

Customer Service Manager

Florida Radiology Imaging
04.2007 - 09.2010

High School Diploma -

Lyman High School

Some College -

Seminole State College of Florida

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Jamie O'Brien