Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie O'Connor

Winder,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

23
23
years of professional experience

Work History

Service Advisor

Maxie Price Chevrolet
07.2014 - Current
  • Suggested additional services to customers in order to meet upsell goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Documented problems and corrective actions to maintain records.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Followed up with customers to offer additional support and check resolution satisfaction.

Server/Bartender

Longhorn Steakhouse
07.2007 - 07.2014
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server/Bartender

Applebee's Grill + Bar
09.2003 - 12.2006
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Accounts Receivable Clerk

Southeastern Findings
01.2000 - 09.2003
  • Prepared financial statements to provide results of operations, financial position and cash flow.
  • Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Generated monthly accounts receivable reports to submit developments for management review.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Used accounting software to reconcile accounts, track income, and generate invoices.

Education

GED -

Brookwood High School
Snellville, GA
06.1998

Skills

  • Client Rapport-Building
  • Sales and Upselling
  • Document and Records Management
  • Performance Goals
  • Handling Customer Complaints
  • Customer Consulting
  • Customer Retention Strategies
  • Employee Relationships
  • Customer Relationship Management
  • Multitasking and Organization
  • Complaint Resolution
  • Telephone Reception

Timeline

Service Advisor

Maxie Price Chevrolet
07.2014 - Current

Server/Bartender

Longhorn Steakhouse
07.2007 - 07.2014

Server/Bartender

Applebee's Grill + Bar
09.2003 - 12.2006

Accounts Receivable Clerk

Southeastern Findings
01.2000 - 09.2003

GED -

Brookwood High School

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Jamie O'Connor