Hi, I’m
Jamie Olivas
El Paso,TX
Summary
Energetic and organized individual with knack for efficient communication and coordination. Understanding of medical terminology and healthcare operations, combined with proficiency in managing patient documentation and scheduling. Committed to enhancing patient care and administrative efficiency through effective support and organization.
Overview
9
years of professional experience
1
Certification
Work History
University Medical Care
HUC/Monitor Technician
12.2023 - Current
Job overview
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.
- Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
Dr. Fierro Stevens
PSR Patient Service Rep.
04.2023 - 12.2023
Job overview
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced practice reputation by providing exceptional customer service and support.
- Developed and maintained positive patient relations and coordinated with team members to properly handle requests and questions.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
SSG Manuel Puentes
Special Education Co Teacher
07.2020 - 04.2023
Job overview
- .Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- As special education co Teacher I assists the general education Teacher in general daily classroom activities, help special needs students, and cares for their physical, emotional health and safety, affirming their abilities, and striving to promote dignity in all relationships
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Served as an advocate for special education students within the school community, promoting inclusion and equal access to resources.
- Facilitated communication between parents, school staff, and outside agencies to effectively address student needs.
- Utilized data-driven instruction to monitor student progress and adjust teaching approaches accordingly.
- Maintained accurate records of student progress, achievements, and challenges using various data collection tools.
O'shea Keleher Elementary
Library Aide/Intervention
10.2018 - 07.2020
Job overview
- As a Library aide I would help prepare lesson materials and demonstrations, Shelving Labeling and organizing materials needed in the library
- Working with all grade levels in the library as well as an intervention aide I would also Provide academic support to identified students by tutoring small groups, large groups, and one-on-one settings, utilizing prescribed techniques; provide supplemental academic assistance to students as directed; through universal screening data, assist in assessing, and providing intervention to academically at risk students
- In the temporary absence of the classroom teacher, provide tutoring academic support and classroom management of students, using lesson plans created by the classroom teacher
- Improved library organization by accurately shelving books and materials according to the Dewey Decimal System.
- Provided essential clerical support through tasks such as data entry, filing, processing interlibrary loans requests, and updating patron records.
- Supported digital literacy initiatives by helping patrons navigate electronic resources including e-books, databases, and online catalogs.
Las Torres Apartment Community
Community Assistant Manager
07.2015 - 06.2018
Job overview
- As the community assistant manager performing tasks in a timely, efficient execution of expectations
- As well as being directly involved in the understanding of Expeditors' finances; Accounts Receivable, Account Payable, cost allocation, revenue recognition, etc
- As the Assistant property manager I would oversee the daily activities of rental properties in El Paso; these are typically residential properties, such as large apartment buildings or condominiums
- Working directly under a senior manager and are often be the first contact with potential tenants, Discussing lease agreements, show apartments, and host open houses
- Being said As the Assistant Manager customer Service is extremely important, myself being the primary point of the delivery of contact delivery of customer service is key to a great relationship with the customers and partnerships with outside vendors.
- Utilized social media platforms effectively to engage with current tenants and attract new ones.
- Assisted in budget preparation and financial reporting for the community, optimizing resource allocation.
- Assisted in training new team members on company policies and procedures to maintain consistent service quality levels.
- Implemented efficient rent collection processes that maximized revenue while respecting tenant needs during challenging times.
- Provided exceptional customer service at all times, building trust between management staff and residents.
- Oversaw lease renewals with existing tenants, securing long-term residency commitments within the community.
- Supported fellow team members during peak periods or absences, ensuring seamless and efficient community operations.
- Developed strong relationships with local businesses to foster a sense of unity within the larger neighborhood context.
Education
University of Texas At Permian BasinOdessa, Texas
Bachelor of Science from Molecular Biology
08.2014
El Paso Community CollegeEl Paso, TX
Associate of Applied Science
08.2013
University Overview
- Extracurricular Activities: Softball Team Captain
Bel Air High SchoolEl Paso, TX
High School Diploma
01.2010
Skills
- Ability to work under pressure
- Decision making
- Time management
- Leadership
- Proficient in Microsoft, Excel and Outlook
- Patient communication
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skill
- Adaptability and flexibility
Skills
Taking command of an operation or project, then guiding it to new performance levels, is my greatest strength. My experience encompasses project management, strategic planning, resource utilization, revenue growth, and cost reduction. My ability to analyze needs and create unique solutions designed to yield a profitable outcome has proven to be one of my greatest assets.
Certification
- Basic Life Support Certification (BLS)
- Dysrhythmia-University Medical Center -Feb 2024
- Health Unit Coordinator Course- Aug 2024
Timeline
HUC/Monitor Technician
University Medical Care
12.2023 - Current
PSR Patient Service Rep.
Dr. Fierro Stevens
04.2023 - 12.2023
Special Education Co Teacher
SSG Manuel Puentes
07.2020 - 04.2023
Library Aide/Intervention
O'shea Keleher Elementary
10.2018 - 07.2020
Community Assistant Manager
Las Torres Apartment Community
07.2015 - 06.2018
- Basic Life Support Certification (BLS)
- Dysrhythmia-University Medical Center -Feb 2024
- Health Unit Coordinator Course- Aug 2024
University of Texas At Permian Basin
Bachelor of Science from Molecular Biology
El Paso Community College
Associate of Applied Science
Bel Air High School
High School Diploma
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