Kimberly McCrea
Rochester,MN
Summary
Progressive leader with a record of results and productivity. Dynamic manager and leader with 10 plus years of experience in driving business models, exceeding goals and objectives, and recognized for excellence through awards and accolades. Expert in customer relations, leadership coaching, championing cultural initiatives, while seamlessly developing staff and growing sales and profits. Demonstrated ability to maintain confidentiality and optimize operational efficiency. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager
Labelle Auto and Johns Garage
10.2023 - Current
- Increased sales revenue by 12%
- Optimized efficient allocation of income within nine months for a 40-46% increase.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Executive Sales Administrator
AKE Safety Equipment
12.2013 - 02.2023
- Increased sales and profit
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Efficiently processed orders coordinating with the sales team on customer requirements.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Improved customer satisfaction and retention by promptly addressing inquiries and resolving issues related to products and services.
General Manager
Outback Steakhouse Restaurant
12.2001 - 12.2013
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Spearheaded initiatives resulting in numerous business accolades and recognitions such as: Best Customer Satisfaction Results (Midwest Region), Quality of Operations Award, Community Involvement Award, Highest Take Away Sales, Highest Liquor Mix Increase, Outbacker of the Year, Best Financials, People Development Award, Highest Gift Certificate Sales, and Best Food Cost. Dates and recurring award years available upon request.
General Manager
Outback Steakhouse
12.2006 - 12.2009
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Education
University of Minnesota
St. Paul, MNBachelor of Science - Current Business Admin & Legal Studies
Winona State And Hamline University
2028
Associate of Arts - Liberal Arts
Rochester Community And Technical College
Rochester Minnesota 06.2024
High School Diploma -
Mayo High School
Rochester, MN06.1995
Skills
- Microsoft Product Proficient User
- QuickBooks
- VOIP and Telecommunications
- Shipping Software
- Strategy Development
- Conflict Resolution
- Customer Relations
- Leadership Coaching and Development
- Office Management
- Organizational Skills
- Office Administration
- Recruitment and hiring
- Talent Acquisition
Certification
CPR
Minnesota Alcohol Certified
Minnesota Food Safe Certified
Timeline
Office Manager
Labelle Auto and Johns Garage
10.2023 - Current
Executive Sales Administrator
AKE Safety Equipment
12.2013 - 02.2023
General Manager
Outback Steakhouse
12.2006 - 12.2009
General Manager
Outback Steakhouse Restaurant
12.2001 - 12.2013
University of Minnesota
Bachelor of Science - Current Business Admin & Legal Studies
Winona State And Hamline University
Associate of Arts - Liberal Arts
Rochester Community And Technical College
High School Diploma -
Mayo High School
CPR
Minnesota Alcohol Certified
Minnesota Food Safe Certified
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