Jamie Otto
Jackson,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Office Manager/Insurance Specialist
Manchester Family Chiropractic
05.2019 - Current
- Oversee, create, and implement Policy and Procedures with staff regarding efficiency, safety, and proper interactions with patients
- Responsible for daily and weekly billing to insurance companies for services rendered
- Manage Accounts Receivable for both patients and insurance companies on over 100 claims per week
- Conduct patient education on anatomy of spine and course of treatments provided
- Complete audits being performed from insurance companies, this requires all local, state, and federal insurance laws are being followed.
- Processed eligibility and benefits verification and authorization requests.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
Tutor
Jackson College
01.2016 - 01.2017
- Specialized in accounting and statistics courses
- Assisted students in planning and developing their studying schedules
- Reviewed and implemented professors’ coursework
- Fostered students’ ability to become independent learners.
Home Manager
Renaissance Community Homes
01.2009 - 01.2015
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Offered learning opportunities to help residents develop important life skills.
- Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
- Mentored and coached staff to improve performance and interactions with residents.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Managed day-to-day operation of home to comply with regulations and agency standards
- Managed all intake and discharge paperwork and procedures for residents
Education
B.B.A - Accounting
Siena Heights University
Adrian, MI05.2019
A.A.S - Accounting
Jackson College
Jackson, MI05.2017
Skills
- Patient Admission
- Premium Calculations
- Cross-Promote Products
- Billing Procedures
- Maintaining Compliance
- Insurance Knowledge
- Insurance Coverage Verification
- Budget Management
- Accounts Payable and Receivable
- Superior Attention to Detail
Timeline
Office Manager/Insurance Specialist
Manchester Family Chiropractic
05.2019 - Current
Tutor
Jackson College
01.2016 - 01.2017
Home Manager
Renaissance Community Homes
01.2009 - 01.2015
B.B.A - Accounting
Siena Heights University
A.A.S - Accounting
Jackson College