Jamie Pagel
Stevens Point,Wisconsin
Summary
Dynamic professional with a diverse background in automotive management, restaurant operations, and laboratory technology. Proven leader with a track record of streamlining processes to enhance efficiency and customer satisfaction. Strong analytical skills and a hands-on approach to problem-solving ensure optimal performance in fast-paced environments. Committed to delivering exceptional results while fostering a collaborative team culture.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Machine Operator
Monogram Appetizers
03.2025 - 12.2025
- Operated machinery to ensure efficient production and adherence to safety protocols.
- Monitored equipment performance, identifying issues for timely resolution and minimal downtime.
- Conducted quality inspections, maintaining product standards and ensuring compliance with specifications.
- Helped fellow operators on machine operation and safety procedures, fostering a safe work environment.
- Implemented process improvements that increased productivity and reduced waste in production lines.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Enhanced machine longevity with proactive maintenance and timely replacement of worn parts.
- Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
- Enhanced safety compliance, rigorously following all OSHA guidelines and conducting regular safety audits.
- Conducted routine maintenance on high-speed packaging equipment, preventing unexpected downtime.
- Improved energy efficiency, adjusting machines to operate at optimal levels without compromising output.
- Achieved significant reduction in setup times by developing quicker changeover procedures.
- Quickly shut down equipment in emergency situations following protocols.
- Managed and monitored processes and machine systems by observing readings on control boards.
Assistant Manager In Training
Jiffylube
03.2023 - 02.2025
- Opened and closed the store, made deposits, helped customers.
- Worked on oil changes, tires, alignments
Cutter
QPS Beiry Cheese
05.2022 - 02.2023
- Change or replace saw blades, cables, cutter heads, and grinding wheels, using hand tools.
- Clean and lubricate cutting machines, conveyors, blades, saws, or knives, using steam hoses, scrapers, brushes, or oil cans.
- Cut stock manually to prepare for machine cutting, using tools such as knives, cleavers, handsaws, or hammers and chisels.
- Direct workers on cutting teams.
- Examine, measure, and weigh materials or products to verify conformance to specifications, using measuring devices such as rulers, micrometers, or scales.
- Maintain production records, such as quantities, types, and dimensions of materials produced.
- Operate cranes, or signal crane operators to position or remove stone from cars or saw beds.
- Position stock along cutting lines, or against stops on beds of scoring or cutting machines.
- Remove completed materials or products from cutting or slicing machines, and stack or store them for additional processing.
- Remove defective or substandard materials from machines, and readjust machine components so that products meet standards.
- Set up, operate, or tend machines that cut or slice materials, such as glass, stone, cork, rubber, tobacco, food, paper, or insulating material.
- Start machines to verify setups, and make any necessary adjustments.
- Operated cutting machinery to ensure precision and consistency in cheese production.
- Monitored quality control standards to maintain product integrity during processing.
- Collaborated with team members to optimize workflow and meet production deadlines.
- Trained new staff on safe operating procedures and equipment handling techniques.
- Implemented process improvements that enhanced efficiency in cutting operations.
- Developed training materials for best practices in machine operation and safety protocols.
- Conducted routine maintenance checks on cutting equipment to minimize downtime.
- Assisted in inventory management by tracking supplies needed for daily operations.
- Kept work areas organized, clean and free of safety hazards.
- Kept equipment clean and maintained in order to meet requirements.
- Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
- Worked closely with inventory management team to maintain optimal stock levels of materials required for daily operations.
- Maintained a safe working environment by following safety protocols and keeping the workspace clean and organized.
- Operated cutters, forklifts and hand tools to manage production needs.
- Used machinery with standardized approach to maximize quality of cuts.
- Reduced material waste through accurate measurements and precise cutting methods.
- Operated cutting machine according to all safety protocols.
- Assisted in training new cutters, ensuring they were well-versed in company procedures and best practices.
- Ensured seamless communication with colleagues at every stage of production process, fostering teamwork and collaboration among cutter team members.
- Consistently met productivity goals while maintaining excellent quality standards in all work produced.
- Participated in continuous improvement initiatives, identifying opportunities for process optimization within the cutting department.
- Developed strong understanding of industry trends, staying up-to-date on advancements in fabric technology, cutting tools, and related equipment to remain competitive.
- Sharpened and changed blades per set schedule to prevent quality decay.
- Handled specialty fabrics skillfully, adapting cutting techniques as needed to accommodate unique properties or challenges presented by specific materials.
- Exceeded customer expectations with high-quality cuts and timely delivery of finished products.
- Stood for long hours, frequently reached, or bent and lifted up to [Number] pounds regularly to carry out daily tasks.
- Implemented time-saving strategies during cutting process, enabling a faster turnaround time for completed projects.
- Met tight deadlines by prioritizing tasks and managing workload effectively.
- Collaborated with design team to ensure accurate execution of custom orders and special requests.
- Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
- Increased production efficiency by streamlining cutting processes and implementing new techniques.
- Enhanced overall workflow by regularly maintaining equipment, sharpening blades, and replacing worn parts as needed.
- Took materials and cut to proper dimensions based on production order specifications.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Detected faulty operation of equipment and defective materials and promptly resolved issues.
- Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
Lab Tech
Crystal Finishing
08.2021 - 05.2022
- Confer with management or subordinates to resolve worker problems, complaints, or grievances.
- Enforce safety and sanitation regulations.
- Inspect materials, products, or equipment to detect defects or malfunctions.
- Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.
- Read and analyze charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
- Requisition materials, supplies, equipment parts, or repair services.
- Set up and adjust machines and equipment.
- Test and treat chemical tanks for anodizing
- Conducted routine quality control tests to ensure product compliance with industry standards.
- Operated and maintained laboratory equipment, ensuring accurate test results and minimal downtime.
- Collaborated with cross-functional teams to troubleshoot issues and implement process improvements.
- Developed and updated standard operating procedures for laboratory protocols, enhancing consistency and safety.
- Trained junior technicians on laboratory techniques and safety practices to promote team efficiency.
- Analyzed data from experiments, preparing detailed reports for management review and decision-making.
- Improved workflow processes by identifying bottlenecks and recommending effective solutions to enhance productivity.
- Oversaw inventory management of laboratory supplies, ensuring availability while minimizing waste and costs.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Collected and performed analytical testing on in-process product.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Completed quality documents and input and saved quality data in appropriate locations.
- Assisted in the development of new laboratory methods, leading to increased testing capabilities.
- Performed complex analyses using various instrumentation, delivering reliable data for informed decisionmaking.
- Participated in continuous improvement initiatives, contributing to the ongoing optimization of lab operations.
- Streamlined sample processing for faster turnaround times and improved customer satisfaction.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Recorded and analyzed data to produce reports of results.
- Troubleshot and resolved equipment and process issues.
- Participated in lab meetings and project presentations.
- Analyzed results using analytical software and created reports.
- Monitored and documented safety standards to verify compliance.
- Provided support and guidance to junior lab staff.
Assistant Manager
Jiffylube
07.2020 - 05.2021
- Supervised up to 15 employees at a time, verified time punches for payroll, calculated bonuses for payroll, placed orders, handled the money, made schedules, completed oil changes, brakes, alignments etc.
- Trained and mentored team members on standard operating procedures and best practices.
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Conducted regular inventory assessments to manage stock levels and minimize waste.
- Developed staff schedules to optimize labor efficiency while maintaining coverage during peak hours.
- Implemented process improvements that enhanced service delivery and reduced wait times.
- Analyzed customer feedback to identify service gaps and drive operational enhancements.
Restaurant Trainer
Panera Bread
10.2016 - 06.2020
- Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
- Balance receipts and payments in cash registers.
- Add relishes and garnishes to food orders, according to instructions.
- Arrange reservations for patrons of dining establishments.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Replenish foods at serving stations.
- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
- Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
- Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
- Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
Store Manager
Wendys Old Fashioned Hamburgers
05.2010 - 08.2016
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Compile and balance cash receipts at the end of the day or shift.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
- Develop equipment maintenance schedules and arrange for repairs.
- Greet and seat guests, and present menus and wine lists.
- Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Present bills and accept payments.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Resolve customer complaints regarding food service.
- Record production, operational, and personnel data on specified forms.
- Supervise and participate in kitchen and dining area cleaning activities.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Led daily store operations, ensuring exceptional customer service and operational efficiency.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional strategies, enhancing product visibility and driving sales growth.
- Analyzed sales data to identify trends, informing merchandising decisions.
- Established performance targets, monitoring team progress towards achieving goals.
- Coordinated staff scheduling to align with peak business hours and staffing needs.
- Maintained compliance with company policies and regulatory requirements for safety and quality standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Education
No Degree - Business Management
Ashford University
San Diego, CAMaster Automotive Technician, A/c Certified, - Business Management
Jiffylube University
San Diego, CA05-2025
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Workplace safety
- Teamwork and collaboration
- Problem-solving
- Safety compliance
- Power and hand tools
- Equipment operation
- Assembly and production
- Computer skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Certification
- AST - Advanced Service Technician
- Jiffylube University Training - June 2021-February 2025
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Machine Operator
Monogram Appetizers
03.2025 - 12.2025
Assistant Manager In Training
Jiffylube
03.2023 - 02.2025
Cutter
QPS Beiry Cheese
05.2022 - 02.2023
Lab Tech
Crystal Finishing
08.2021 - 05.2022
Assistant Manager
Jiffylube
07.2020 - 05.2021
Restaurant Trainer
Panera Bread
10.2016 - 06.2020
Store Manager
Wendys Old Fashioned Hamburgers
05.2010 - 08.2016
No Degree - Business Management
Ashford University
Master Automotive Technician, A/c Certified, - Business Management
Jiffylube University