Organized and adaptable professional with experience in hospitality and office support. Strong communication, multitasking, and time management skills. Committed to dependable service, efficient operations, and positive guest and team interactions.
Work History
Party Planning and Balloons
2 Years 11 Months
Queen Bee | 10.2023 - Current
Demonstrated self-motivation by completing tasks independently in various projects.
Paid attention to detail while completing assignments.
Worked effectively in fast-paced environments.
Collaborated effectively with team members while also completing individual tasks.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Beverage Manager
6 Years 6 Months
Carnegie Library of Homestead | 03.2020 - Current
Directed beverage service operations, maintaining consistent quality across café, events, and banquet functions.
Managed inventory, ordering, and vendor coordination to prevent stock shortages and waste.
Implemented beverage preparation standards to improve consistency, safety, and presentation.
Supervised staff scheduling, training, and coverage to support efficient daily service.
Monitored cash handling, POS transactions, and reconciliation for accurate daily reporting.
Coordinated specialty drink menus and seasonal offerings aligned with guest preferences and events.
Resolved service issues promptly, preserving guest satisfaction and smooth front-of-house flow.
Maintained cleanliness, compliance, and equipment readiness across beverage service areas.
Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
Purchased beverage stock and handled all inventory needs.
Complied with health and safety regulations.
Managed bar and wait staff and directed the hiring program.
Office Secretary
2 Years 2 Months
Twelve Whiskey BBQ | 06.2024 - 08.2026
Scheduled appointments, coordinated calendars, and maintained accurate meeting arrangements for management staff.
Managed incoming calls, routed messages, and provided courteous front-desk support for guests and vendors.
Organized files, records, and correspondence to support efficient office operations and easy retrieval.
Drafted invoices, processed paperwork, and verified document accuracy before distribution.
Beverage Manager and Banquet Manager
10 Months
Carnegie Museum of Natural History | 10.2022 - 08.2023
Directed beverage operations for public programs, private events, and catered functions.
Established strong relationships with suppliers, securing high-quality products at competitive prices.
Maintained the highest standards for beverage quality and service.
Developed ongoing training initiative to improve beverage knowledge of serving employees.
Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Limited portion sizes and used garnishes to control food costs.
Managed all day-to-day operations within budgeted guidelines.
Designed beverage menus.
Managed inventory controls, ordering, and stock rotation for beer, wine, and nonalcoholic beverages.
Coordinated vendor relationships to maintain product availability and quality standards.
Ensured compliance with alcohol service policies, sanitation requirements, and museum event protocols.
Trained staff on beverage preparation, service procedures, and guest experience expectations.
Collaborated with event and hospitality teams to deliver seamless service across museum functions.
Education
Associate of Applied Science
Community College of Allegheny County | Pittsburgh, PA | 05.2008
High School Diploma
Oakland Catholic High School | Pittsburgh, PA | 05.2002
Consultant - CTG Third Party Monitoring on UNITED NATION's World Food Program on South Central Somalia at CTGConsultant - CTG Third Party Monitoring on UNITED NATION's World Food Program on South Central Somalia at CTG