Jamie Parsons
Tampa,FL
Summary
Experienced with patient scheduling, appointment coordination, and front desk management. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences. Knowledge of medical terminology and healthcare procedures, contributing to efficient and compassionate patient care.
Overview
9
9
years of professional experience
1
1
Certification
8
8
Director of claims and operations at USF healthcare
Work History
Medical Assistant/Receptionist
Dr Robert Norman
11.2013 - 02.2015
- Assisted in patient check-in processes, ensuring efficient data entry and verification.
- Scheduled appointments using electronic health record systems to optimize clinic workflow.
- Managed phone inquiries, providing accurate information and directing calls appropriately.
- Prepared examination rooms by sanitizing equipment and organizing necessary supplies.
- Supported medical staff during patient examinations through documentation and basic assistance.
- Maintained patient confidentiality while handling sensitive health information in compliance with regulations.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Supported clinical team during emergencies by assisting with first aid measures or coordinating additional help when necessary.
- Improved office organization by maintaining accurate patient records and filing systems.
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
Medical Insurance Specialist
USF Physcians Group Dr Fenske
06.2008 - 11.2013
- Processed and submitted medical insurance claims accurately in compliance with regulations.
- Reviewed patient records to ensure completeness and eligibility for coverage.
- Communicated with healthcare providers to resolve claim discrepancies and obtain necessary documentation.
- Utilized billing software to track claims status and follow up on outstanding payments.
- Assisted patients in understanding their insurance benefits and claims process.
- Analyzed policy details to determine coverage limits for various treatments and services.
- Collaborated with team members to streamline claim processing procedures, enhancing efficiency.
- Educated staff on updates related to insurance policies and regulations affecting claims management.
- Reduced claim denials by verifying patient eligibility and coverage details prior to submission.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
- Improved cash flow by promptly following up on unpaid claims and resolving billing discrepancies.
- Conducted thorough reviews of denied claims, identifying errors or missing information before resubmitting corrections for payment approval.
- Enhanced data accuracy by meticulously updating patient records and insurance information in the system.
- Collaborated with medical staff to obtain necessary documentation for accurate claim submissions.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Supported team members in professional growth, providing guidance on complex billing scenarios as needed.
- Assisted management in developing policies and procedures for streamlined billing processes, ensuring accuracy and compliance across the department.
- Contributed to positive relationships with insurance companies through consistent follow-up and prompt issue resolution.
- Demonstrated adaptability during software transitions, quickly learning new systems to maintain productivity levels throughout implementation periods.
- Achieved timely resolution of claim issues through effective communication with insurance carriers and healthcare providers.
- Researched and resolved complex medical claims issues to support timely processing.
- Monitored and updated claims status in claims processing system.
- Verified patient insurance coverage and benefits for medical claims.
- Managed large volume of medical claims on daily basis.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Reviewed provider coding information to report services and verify correctness.
- Processed insurance payments and maintained accurate documentation of payments.
- Educated clients on insurance policies and procedures.
- Identified and resolved discrepancies between patient information and claims data.
- Followed up on denied claims to verify timely patient payment and resolution.
- Responded to correspondence from insurance companies.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Conducted annual reviews of existing policies to update information.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted research and identified market trends to develop better strategies for sales.
- Developed and implemented promotional strategies to increase customer base.
- Designed presentations and marketing materials to promote insurance products.
Office Manager/ Medical Assistant
Dr John Cottam
02.2006 - 2008
- Streamlined office operations by implementing efficient scheduling and administrative processes.
- Coordinated communication between departments to enhance workflow and information sharing.
- Managed inventory systems, ensuring adequate supplies while reducing excess stock levels.
- Developed training materials for new staff, promoting consistency in office procedures.
- Oversaw financial transactions, maintaining accurate records and facilitating timely payments.
- Analyzed operational workflows to identify areas for improvement and implemented strategic changes.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Administered patient assessments and documented vital signs with accuracy.
- Implemented electronic health record updates, streamlining patient information access.
- Assisted physicians during examinations, enhancing patient care delivery.
- Developed training materials for new medical assistants, improving onboarding efficiency.
- Coordinated patient appointments, ensuring optimal scheduling and flow.
- Evaluated operational workflows and proposed enhancements to increase efficiency.
- Mentored junior staff on best practices in patient interaction and clinical procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
High School Diploma -
Brandon Senior High School
Tampa, FL05.2001
Certification
- CPC-P - Certified Professional Coder-Payer
- CMAA - Certified Medical Administrative Assistant
- CMAS - Certified Medical Administrative Specialist
Work Preference
Location Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Medical Assistant/Receptionist
Dr Robert Norman
11.2013 - 02.2015
Medical Insurance Specialist
USF Physcians Group Dr Fenske
06.2008 - 11.2013
Office Manager/ Medical Assistant
Dr John Cottam
02.2006 - 2008
High School Diploma -
Brandon Senior High School