Jamie Paul
Granger,IA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Personal Banker
Earlham Bank
08.2017 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
General Manager
Shoe Carnival
08.2008 - 08.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Associate of Arts -
Ellsworth Community College
Iowa FallsSkills
- Attention to Detail
- Interpersonal Skills
- Effective Scheduling
- Issue Resolution
- Operational Efficiency
- Understanding Customer Needs
- Needs Assessment
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
Timeline
Personal Banker
Earlham Bank
08.2017 - Current
General Manager
Shoe Carnival
08.2008 - 08.2017
Associate of Arts -
Ellsworth Community College
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