Jamie Payne
Wetumpka,AL
Summary
Dynamic Special Procedures Technologist at Institute for Total Eye Care, skilled in patient education and HIPAA compliance. Enhanced patient cooperation through effective communication and operated advanced diagnostic equipment, ensuring accurate results. Proven ability to maintain confidentiality and uphold safety protocols, contributing to a trusted healthcare environment.
Overview
2026
2026
years of professional experience
Work History
Special Procedures Technologist
Institute for Total Eye Care
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Operated visual field machines getting accurate test results for glaucoma, stroke, and vision loss patients.
- Operated OCT machine getting accurate test results from doctor orders
Insurance/Billing
Institute for Total Eye Care
04.2025 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Guided policyholders through claim submission process, simplifying it to minimize errors and delays.
- Maintained up-to-date knowledge of regulatory changes, ensuring compliance in all claim handling procedures.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Received, sorted, and distributed incoming mail.
- Produced and mailed invoices, payment reminders, and financial notices.
Front Desk Receptionist
Institute for Total Eye Care
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Medical Records Clerk
Institute for Total Eye Care
05.2023 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Assisted in training new staff on medical record processing and filing procedures.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Education
High School Diploma -
Elmore County High School
Eclectic, AL05.2023
Skills
- Patient safety
- Patient education
- Patient confidentiality
- Radiation safety protocols
- HIPAA
- Equipment maintenance
Timeline
Insurance/Billing
Institute for Total Eye Care
04.2025 - Current
Front Desk Receptionist
Institute for Total Eye Care
05.2023 - Current
Medical Records Clerk
Institute for Total Eye Care
05.2023 - Current
Special Procedures Technologist
Institute for Total Eye Care
High School Diploma -
Elmore County High School
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